Learning and support for people who bring their lived experience to a voluntary role

So you’ve decided you want to get involved in the work of the NHS – but what next?

NHS England works with a large number of Patient and Public Voice (PPV) partners and people with lived experience. These are voluntary roles as part of a wide range of programmes and boards in NHS England. For people in ongoing PPV partner roles (level 3 and 4 roles as defined by our Patient and Public Voice (PPV) Partner Policy) we offer a range of training and resources

We have a range of resources that may be of use to support patient and public participation. Our page on case studies shows examples of a range of ways that patients and the public have worked in partnership with the NHS to bring about changes and improvements.

You can sign up to our newsletter ‘In Touch’ for updates about our work, including any new learning and development opportunities

How does the NHS in England work?

The NHS is a complex system, which can sometimes make it difficult to understand – especially working out who is responsible for what. It’s made up of a wide range of different organisations with different roles, responsibilities and specialities. These organisations provide a variety of services and support to patients and carers. The introduction of the Health Care Act, 2022 has changed the way the NHS is structured and how it operates in England.

You can find out more about the NHS structure in England and who does what by visiting the NHS website. The King’s Fund has also produced a short film How does the NHS in England work and how is it changing? and a free, four week, online course to help build your understanding of how it all fits together The NHS explained online course: how the health system in England really works

E-learning modules

We have a range of e-learning available to PPV Partners with level 3 or 4 roles with NHS England. It is also offered to people with similar roles providing strategic input into other parts of the NHS.

Our current e-learning modules include:

  • Equality, Diversity and Human Rights
  • Information Governance
  • Safeguarding level 1

(These first three modules may be required of people taking up a level 4 PPV Partner role – this will be detailed in the induction information for the role.)

  • Recognising and supporting carers
  • Commissioning together
  • Using social media to engage effectively with people and communities
  • Getting to grips with data and information in the NHS
  • Developing excellent relationships to maximise the impact of patient and public voice
  • High impact communication skills for meetings

Duration: Modules take between 30 and 90 minutes to complete.

Please register your interest by contacting england.ppve-learning@nhs.net


Patient and Public Voice (PPV) Partners Influence, Impact and Induction training course 

What is it? 

The course will be three half days of interactive learning over Zoom, with a focus on welcoming people to their role of Patient and Public Voice (PPV) partner, how to influence change and how to develop skills and confidence to make the most of their PPV partner role.  

Who is it for? 

This course is for people who are involved with NHS England as a Patient and Public Voice (PPV) Partner in an expert advisor role.  

Key topic  Session aim 
Exploring Patient and Public Voice in the integrated health and care system  By the end of this module participants will understand more about how health and care is organised in England, and where Patient and Public Voice partners can contribute to make a difference. (Where can you influence) 


Patient and Public Voice Partner roles and responsibilities  By the end of this module participants will gain a clear and shared understanding of the role and key responsibilities of a Patient and Public Voice partner. (Why and What) 


Partnership and influence  By the end of this module participants will have explored effective skills for influence and collaboration through partnership working. (How 



How do I book onto a course? 

You will need to attend all three modules of the course.  

April – book onto the course here 

  • Module 1 – Mon 27th March, 09:30-12:30 
  • Module 2 – Tues 4th April, 09:30-12:30 
  • Module 3 – Wed 19th April, 09:30-12:30 

May – book onto the course here 

  • Module 1 – Wed 3 May, 09:30-12:30 
  • Module 2 – Wed 10th May, 09:30-12:30 
  • Module 3 – Wed 17th May 09:30-12:30 

June – book onto the course here 

  • Module 1 – Wed 31 May, 09:30-12:30 
  • Module 2 – Tues 6th June, 09:30-12:30 
  • Module 3 – Tues 13th June, 09:30-12:30 

If you have any questions about the course, email england.ppve-learning@nhs.net