Learning for NHS staff

This page lists key learning and development about working with people and communities that we offer NHS staff.

An introduction to working with people and communities

In this introductory session, we will share some practical tools and resources on how to set up and build your practical toolkit to help when working with people and communities and explain why and how this approach improves health services.

Who is it for? Colleagues working in an NHS organisation and those supporting an NHS organisation in its engagement activity.

This webinar lasts  one hour.

  • Tuesday 24 May 10.00 – 11.00 – Register
  • Thursday 30 June 2.00 – 3.00 – Register
  • Tuesday 19 July 10.00 – 11.00 – Register
  • Wednesday 17 August 11.00 – 12.00 – Register


10 Steps to working with people and communities

The 10 Steps model sets out what needs to be considered when developing an engagement plan to help ensure meaningful and impactful work with people and communities. Working in partnership with patients and the public is one of the best ways to ensure our work meets the needs of our most important stakeholders, the people who use the NHS, and particularly those who stand to gain the most from health inequalities being tackled.

Participants have the opportunity to bring real projects to use when working through the 10 Steps, providing an excellent opportunity to start or further develop engagement plans.

Who is it for? Colleagues in NHS organisations want to learn more about working with people and communities, including those staff with little prior experience of participation and involvement.

This training is delivered by NHS England and NHS Improvement’s Public Participation team and by our network of trainers from elsewhere in our organisation, ICS colleagues, and others working in public engagement in the health sector.

This training lasts for a full day. It runs from 9:30 am to 4.00 pm.

The next available dates for 10 Steps are: