Demand and capacity high complexity model

This model will help you understand the demand and capacity needs of services with a complex pathway.

The high complexity model is intended for services that have more complex pathways e.g. chronic (more than one year) services in acute, mental health or community services, where patients may return for several follow up appointments at intervals which may change depending on how their condition progresses. You can use this model to inform decision making and planning, in supporting delivery of timely care to patients.

High complexity model: video walkthrough

This video tutorial walks through the high complexity model stage by stage. The walkthrough has been set up as a playlist, consisting of videos that relate to particular sections of the model.

If you would like to learn more about a particular section of the model, click on the YouTube logo – this will take you to a YouTube page listing the individual videos, and the sections of the model they relate to.

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