Patient Online for GP practices

Patient Online will enhance the quality of care you provide by offering online services; increasing choice and convenience for your patients. Patient Online is an NHS England programme designed to support general practices to confidently offer these online services to patients, increasing choice and convenience for patients and responding to their needs.

Patients have been telling us that they want to be offered more convenience, choice and control in how they access GP services. Increasingly, they also want to be informed and involved in decisions about their own care and treatment.

Evidence shows that patients who are informed and involved in their own care have better outcomes and are less likely to be hospitalised.

Patient Online Guidance and Support update

The Patient Online programme has updated their interactive Support and Resources Guide to help GP practices implement their GMS/PMS regulations for 2015-16. These include online booking of appointments, ordering repeat prescriptions and by the 31st of March 2016, access to detailed coded information held in patients’ records. The guide includes updated guidance and practical tools for practices, links to RCGP guides, materials for patients, FAQs, case studies as well as regional and local support arrangements. It also offers clarification of pertinent issues such as proxy access and coercion.

For further information please contact england.patient-online@nhs.net

General Medical Services contract (2015/2016)

The 2015/16 GMS contract includes the requirement for GP practices to offer and promote to patients: online appointment booking, repeat prescriptions and access to summary information (as a minimum) in their patient record.

Partnership with the Royal College of General Practitioners (RCGP)

We are working in partnership with the RCGP to develop a range of materials including a Patient Online Toolkit to support practices implementing online services. More information will be available shortly.

GP Systems of Choice (GPSoC) framework

GPSoC is a scheme through which the NHS funds the provision of GP clinical IT systems in England. It defines the minimum functionality a GP system will have, although this may have a different look and feel in each system.