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Developing the integrated urgent care/NHS 111 call centre workforce

The Five Year Forward View Next Steps is clear on this: over the next two years, patients with less severe conditions will find it easier to access urgent care clinical advice, on the phone and online. Plans include rolling out enhanced triage across urgent care services, and potentially to urgent treatment centres, care homes and […]

Patient choice – resources and materials

NHS England has produced a number of materials and resources to help CCGs and GPs to encourage patient choice. These are all available to download below. They can be printed locally or sent to an external designer for professional production, and can also be used digitally on GP or CCG websites. Digital screen promotion These […]

National Tariff for 2017/18 and 2018/19

National Tariff for 2017/18 and 2018/19 published NHS England and NHS Improvement have published the National Tariff for 2017/18 and  2018/19. The National Tariff contains the prices and payment rules for commissioners and providers to use for the period April 2017 to March 2019. The National Tariff materials are available on the NHS Improvement website. […]

Building a culture of support for carers

NHS England’s Director for Patient Experience explains why Carers’ Rights Day is important to him: There are around 5.5 million people in England providing unpaid care for an ill, older or a disabled loved one. Furthermore, some two million people become a carer every year. Having the right information and support at the right time […]

Launching AHPs into Action

NHS England’s Chief Allied Health Professions Officer explains how AHPs Into Action will help shape the future of health care: In the last year I have been systematically visiting the Vanguard sites across England that are pioneering, exploring and working with new care models. As a result of the visits, the Vanguard organisations, local commissioning […]

Children and Young People’s Improving Access to Psychological Therapies Programme

The Children and Young People’s Improving Access to Psychological Therapies programme (CYP IAPT) is a change programme delivered by NHS England in partnership with Health Education England. It aims to: work with existing services that deliver mental health care for children and young people (provided by NHS, Local Authority, Voluntary Sector, Youth Justice) create, across […]

NHS Shared Planning Guidance

NHS Operational Planning and Contracting Guidance 2017 – 2019 NHS England and NHS Improvement have published this year’s operational and contracting planning guidance three months earlier than normal to help local organisations plan more strategically. For the first time, the planning guidance covers two financial years, to provide greater stability and support transformation. This is underpinned […]

Responding to concerns

In a minority of cases, responsible officers may become aware of concerns or difficulties in relation to a doctor’s practice. These concerns may come to light through appraisal or clinical governance processes and may relate to one or more issues around conduct, performance or health. For a small number of individuals who may struggle to […]

Making the Friends and Family Test inclusive

All patients should have the opportunity to provide feedback on their experiences of healthcare through the Friends and Family Test (FFT) within each of the NHS-funded services covered by the FFT implementation guidance. We understand that the FFT may present difficulties for some people with particular social and communication needs. The FFT guidance section ‘Making […]