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Making the most of feedback

Around 1.2 million responses are submitted every month to the Friends and Family Test. It’s all about continuous improvement and, in that spirit, NHS England is now looking at ways to improve the effectiveness of the FFT itself, as NHS England’s Director for Experience, Participation and Equalities explains: NHS England first launched the Friends and […]

Operational update from the NHS National Emergency Pressures Panel

The National Emergency Pressures Panel (NEPP) met for the second time today chaired by Professor Sir Bruce Keogh. The panel noted that the NHS has been under sustained pressure over the Christmas period with high levels of respiratory illness, bed occupancy levels giving limited capacity to deal with demand surges, early indications of increasing flu […]

Dancing at the edge of authority

The Director of the New Care Models Programme talks about the growing relationship with the Medical Royal Colleges to explore new ideas for health care: The New Care Models programme is working with the Academy of Medical Royal Colleges (AoMRC) to build stronger clinical engagement and leadership. It is essential we work together on innovations […]

Housing

Brick by brick: Resources to support mental health hospital-to-home discharge planning for autistic people and people with a learning disability NHS England’s Learning Disability and Autism programme team has been working with the Housing Associations’ Charitable Trust (HACT) to develop a flexible set of hospital to home discharge resources, intended to be adapted to suit […]

NHS RightCare Medicines Optimisation

The NHS RightCare team has made significant progress on a number of pharmacy and medicine optimisation related initiative, as Jas Khambh explains in more detail. Talking about medicines in the context of a whole pathway rather than in isolation We have presented at various forums and conferences over the last few months and I think […]

Maternity Choice and Personalisation Pioneers one year on

Jennie Walker marks the one year anniversary of the seven Maternity Choice and Personalisation Pioneer sites being announced, and explains why this is an important and formative time for Local Maternity Systems (LMS) across the country.  We are now in a fortunate position to learn from the Maternity Choice and Personalisation Pioneers’ experience to date […]

Stopping Andrew’s psychotropic medication in Hertfordshire

Andrew is 30 years old and has a learning disability and autism, but no documented mental health diagnosis. He lives in a residential home and has one-to-one support during the day.   In 2005, Andrew’s doctors started prescribing him a variety of medication to attempt to manage his behaviour on a long term basis. As […]

Personal health budgets for children, young people and families

NHS England is working with partners across education and social care to support more young people with complex health needs to access personal health budgets. Personal health budgets can improve people’s quality of life and their experience of care, by helping people to have more choices about how their healthcare needs are met. The ‘right […]

Personal health budgets

Information for people, families and carers Information is available on the NHS website for people, family members or carers wanting to find out more about personal health budgets and eligibility. A personal health budget uses NHS funding to create an individually agreed personalised care and support plan that offers people of all ages greater choice and flexibility over how […]

CQC’s commitment to the the Accessible Information Standard

NHS England’s Head of Public Participation reflects on some exciting news: The Care Quality Commission published its new equality objectives for 2017-2019 last week. Whilst this may not seem particularly noteworthy – ‘another corporate announcement, so who cares?’ – please bear with me because you may be surprised. The five objectives are: Person centred care […]