Joe and Pete explain the greater emphasis being placed on digital patient messaging across the NHS and the potential to provide a more seamless experience for patients, reduce the number of missed appointments and save the NHS money.
James McLean MBE, Regional Chief Nurse for the North West region, and Claire Morris, Senior Workforce Improvement Lead, share their insights from the first six months of the Enhanced Therapeutic Observations and Care (ETOC) programme. Launched by the Nursing Directorate in September 2024, the Enhanced Therapeutic Observations and Care (ETOC) programme is supporting improvements in […]
Whether it’s at reception, on wards or in the discharge lounge, volunteers make vital contributions to NHS services. They support patients, especially those who might not have family or friends to help them, and can help to improve staff experience too. Yet until now, we’ve not had a clear picture of how many volunteers step […]
Emma Swift and Zuzanna Lito explain how we’ve updated the NHS service standard to make sure teams building online services are more aware and responsive to the risks of domestic abuse and coercive control.
Professor Matt Sydes, Head of Data-Driven Clinical Trials at NHS England, describes how his personal and professional lives collided when a family member was affected by a rare cancer.
Every person diagnosed with HIV deserves to live a life full of joy, purpose and possibility and be free from the weight of stigma and isolation. As someone who has been living with HIV since my late teens, I know just how much things can change and I’m here to share how change is possible. […]
Simon Davis explains how the NHS App team puts users at the heart of digital delivery design by considering accessibility needs at every stage of the user research process.
