South West (South) Community Pharmacy information

This webpage is for Community Pharmacists and their teams based in Cornwall & Isles of Scilly, Devon, Bristol, North Somerset, Somerset and South Gloucestershire.

All public and patient enquiries, complaints and Freedom of Information Act requests should be directed to england.contactus@nhs.net or telephone 0300 311 22 33.

If you are from a Community Pharmacy in Cornwall & Isles of Scilly, Devon, Bristol, North Somerset, Somerset and South Gloucestershire and have a query, please contact us as follows:

england.pharmacysouthwest@nhs.net

Winter Planning

Met Office weather warnings for the South West are available here.

If your pharmacy experiences or is likely to experience any service disruption due to the weather please notify NHS England as follows:

  •  Actual or forthcoming pharmacy closures should be logged through the ‘Reporting an unplanned closure’ on PharmOutcomes (located under Services, and the subheading Unplanned Closures) – re-openings should similarly be reported using the ‘Reopening’ service on PharmOutcomes
  •  Otherwise by email to england.pharmacysouthwest@nhs.net – this email account is continuously monitored between 08:30 – 17:30 Monday to Friday.

Contact details

Changes to core or supplementary hours

Please complete the relevant form if your pharmacy wishes to change their hours:

Unplanned closures

This form will need to be completed if your pharmacy experiences an unplanned closure.

Guidance resources

Forged prescription guidance

Medicines Shortages

Links to the Pharmaceutical Needs Assessments (PNAs)

Links to Local Pharmaceutical Committees (LPC)

Medicines Use Review (MUR)

Please use the correct form for your request:

Significant Incident reporting

  • Incident report form – form to be used by all pharmacies in the South West when reporting an incident.

Serious difficulty and Dispensing by Doctors Application

100 hour pharmacies form

Further details and opening times of pharmacies are available on the NHS website.