South West (South) Community Pharmacy information

This webpage is for Community Pharmacists and their teams based in Cornwall & Isles of Scilly, Devon, Bristol, Dorset, North Somerset, Somerset and South Gloucestershire.

All public and patient enquiries, complaints and Freedom of Information Act requests should be directed to or telephone 0300 311 22 33.

If you are from a Community Pharmacy in Cornwall & Isles of Scilly, Devon, Bristol, Dorset, North Somerset, Somerset and South Gloucestershire and have a query, please contact us as follows:


Interpretation and translation services

From 1 October 2019 Language Empire is the service provider for BNSSG, Somerset, Devon and Cornwall.  Language Empire will be providing:

  • Spoken face-to-face interpreting
  • Telephone interpreting
  • Translation/transcription services

In order to book, manage, track, or cancel a linguist request, please sign into Language Empire’s online LE-LSM portal.  Please note that you will require the specific username and password/PIN for your Practice, which will have been shared with the Practice directly from Language Empire, to access services.

You can also find helpful service support materials and additional information on the Language Empire site, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

Language Empire have a dedicated customer services telephone line and email that is operational 24-hours a day, 7 days a week for any queries:


Telephone: 0330 20 20 270

British Sign Language (BSL) Interpretation:

BSL services will continue to be provided by the current BSL providers, with the exception of provision for GP Practices in Devon where the CCG have made other arrangements for medical services:

  • BNSSG – Action on Hearing Loss
  • Somerset – Capita
  • Devon – Language Empire (GP Practices should contact Devon CCG for details of the provider)
  • Cornwall – Hearing Loss Cornwall

Changes to core or supplementary hours

Please complete the relevant form if your pharmacy wishes to change their hours:

Unplanned closures

Unplanned closures forms (please note two forms to complete)

In the event of an unplanned closure, all contractors should immediately complete the ‘reporting an unplanned closure’ service form.  This form can be found on PharmOutcomes under the ‘services’ tab and then under ‘reporting an unplanned closure’.

Once full pharmaceutical services have resumed the ‘pharmacy reopening’ service form should be completed.

As a temporary measure to ensure effective reporting of unplanned closures by pharmacy contractors to NHS England, we have reinstated the paper unplanned closure reporting template to our website. Where able, all contractors should make every effort to report any unplanned closure and subsequent re-opening via PharmOutcomes, therefore the paper template should only be used in the absence of access to the PharmOutcomes system.

Winter Planning

Met Office weather warnings for the South West are available here.

If your pharmacy experiences or is likely to experience any service disruption due to the weather please notify NHS England as follows:

  •  Actual or forthcoming pharmacy closures should be logged through the ‘Reporting an unplanned closure’ on PharmOutcomes (located under Services, and the subheading Unplanned Closures) – re-openings should similarly be reported using the ‘Reopening’ service on PharmOutcomes
  •  Otherwise by email to – this email account is continuously monitored between 08:30 – 17:30 Monday to Friday.

Guidance resources

Forged prescription guidance

Medicines Shortages

Specialist Medicines Service 2018-2021

Links to the Pharmaceutical Needs Assessments (PNAs)

Links to Local Pharmaceutical Committees (LPC)

Medicines Use Review (MUR)

Please use the correct form for your request:

Significant Incident reporting

  • Incident report form – form to be used by all pharmacies in the South West when reporting an incident.

Serious difficulty and Dispensing by Doctors Application

100 hour pharmacies form

Further details and opening times of pharmacies are available on the NHS website.