South West (South) Community Pharmacy information

This webpage is for Community Pharmacists and their teams based in Cornwall & Isles of Scilly, Devon, Bristol, Dorset, North Somerset, Somerset and South Gloucestershire.

All public and patient enquiries, complaints and Freedom of Information Act requests should be directed to england.contactus@nhs.net or telephone 0300 311 22 33.

If you are from a Community Pharmacy in Cornwall & Isles of Scilly, Devon, Bristol, Dorset, North Somerset, Somerset and South Gloucestershire and have a query, please contact us as follows:

england.pharmacysouthwest@nhs.net

 

Interpretation and Translation Services

 

BNSSG, Somerset, Devon and Cornwall

Language Empire is the service provider for BNSSG, Somerset, Devon and Cornwall, provide:

  • Spoken face-to-face interpreting
  • Telephone interpreting
  • Translation/transcription services

In order to book, manage, track, or cancel a linguist request, please sign into Language Empire’s online LE-LSM portal.  Please note that you will require the specific username and password/PIN for your Practice to access services.

Alternatively, Language Empire have a dedicated customer services telephone line and email that is operational 24-hours a day, 7 days a week for any queries:

Email: bookings@empire-groupuk.com

Telephone: 0330 20 20 270

 

For on-demand telephone interpreting please call 0330 20 20 345 (Please note that you will require your 8-digit access code)

You can also find helpful service support materials and additional information on the Language Empire site, such as:

  • How to Request Language Services
  • On Demand Telephone Access Cards
  • How to Request Translation Services
  • Best Practice Guides for Using Interpreters
  • Language ID Charts

 

British Sign Language (BSL) Interpretation:

BSL services will continue to be provided by the current BSL providers:

 

  • BNSSG – please contact RNID (previously known as Action on Hearing Loss)

Telephone:      0845 685 800

Email:              communication.services@hearingloss.org.uk

Text:                07527 410086

 

  • Somerset – please contact Capita Translation and Interpreting Service

Telephone:      0800 004 2000

Online Portal:  https://www.capitainterpreterbooking.com

 

  • Devon – please contact Language Empire (details as above)
  • Cornwall – please contact Hearing Loss Cornwall

Telephone:      01872 225 868

Text Relay:      18001 01872 225 686

Email:              info@hearinglosscornwall.org

 

Dorset

Contact Capita Translation and Interpreting Service for:

  • Telephone interpreting
  • Translation/transcription services

 

To book:

Telephone:      0800 004 2000

Website:          www.capitatranslationinterpreting.com

 

Contact Bournemouth Interpreters Group for:

  • Face-to-face interpreting
  • Telephone interpreting
  • Document translation

 

To book:

Telephone:      07818 420522

Website:          www.bournemouthinterpreters.org.uk

Email:              bigdirectors@gmail.com

 

Contact Pestana Translation For:

  • Portuguese Interpreting Services

To book:

Telephone:      01202 632085 or 07584 323920

Email:              av.pestana@ptis.co.uk

Contact Interpreters Dorset (iD) [representing independent BSL contractors] for BSL Services:

Use the website to make a booking: http://interpretersdorset.co.uk/

 

Changes to core or supplementary hours

Please complete the relevant form if your pharmacy wishes to change their hours:

Unplanned closures

Unplanned closures forms (please note two forms to complete)

In the event of an unplanned closure, all contractors should immediately complete the ‘reporting an unplanned closure’ service form.  This form can be found on PharmOutcomes under the ‘services’ tab and then under ‘reporting an unplanned closure’.

Once full pharmaceutical services have resumed the ‘pharmacy reopening’ service form should be completed.

As a temporary measure to ensure effective reporting of unplanned closures by pharmacy contractors to NHS England, we have reinstated the paper unplanned closure reporting template to our website. Where able, all contractors should make every effort to report any unplanned closure and subsequent re-opening via PharmOutcomes, therefore the paper template should only be used in the absence of access to the PharmOutcomes system.

Winter Planning

Met Office weather warnings for the South West are available here.

If your pharmacy experiences or is likely to experience any service disruption due to the weather please notify NHS England as follows:

  •  Actual or forthcoming pharmacy closures should be logged through the ‘Reporting an unplanned closure’ on PharmOutcomes (located under Services, and the subheading Unplanned Closures) – re-openings should similarly be reported using the ‘Reopening’ service on PharmOutcomes
  •  Otherwise by email to england.pharmacysouthwest@nhs.net – this email account is continuously monitored between 08:30 – 17:30 Monday to Friday.

Guidance resources

Forged prescription guidance

Medicines Shortages

Specialist Medicines Service 2018-2021

Links to the Pharmaceutical Needs Assessments (PNAs)

Links to Local Pharmaceutical Committees (LPC)

Medicines Use Review (MUR)

Please use the correct form for your request:

Significant Incident reporting

  • Incident report form – form to be used by all pharmacies in the South West when reporting an incident.

Serious difficulty and Dispensing by Doctors Application

100 hour pharmacies form

Further details and opening times of pharmacies are available on the NHS website.

South West Pharmacy Bulletins