We hope that providers of healthcare services will encourage patients to give feedback on their experiences of care and treatment so that the information can be used to drive continuous improvements and better address people’s needs. To do that, practices and trusts can use a variety of resources to promote and outline the benefits of providing feedback and to demonstrate that patients’ views have been listened to and acted on.
Although this is the responsibility of providers, NHS England wants to help and has provided a range of resources for this purpose. These range from films – both animated introductions to the FFT and examples of how it is working in some healthcare services – to audio promotions suitable for use on websites, to a range of posters and leaflets that work in different services to some feedback forms for primary care and more.
To download or embed these multimedia resources, see below.
To access our range of posters, leaflets and forms, you will need to go to another website where the materials are available. Some are downloadable for local printing and others are available in hard copy and will be sent to you free of charge when you register and place an order.
The list includes not only promotional materials for patients but also items to promote Staff FFT to people who work in the trusts where it operates.
To view these materials, please go to the Health and Social Care Publications Orderline. The list of Friends and Family Test items available can be viewed by entering FFT as a keyword in the Publication Search feature in the right-hand column of the home page. As new items are available, they will be added to the stock list. If you have any questions about the materials, you can contact us at firstname.lastname@example.org.
FFT animated film
This short film explains what the FFT is in a simple way and is suitable for use in most healthcare settings, and websites, with or without sound. You can view, share or embed the film from YouTube. There are other versions available too, one featuring signing in British Sound Language and one that has content more suitable for use in mental health services.
You can also view, share or embed a British Sign Language version of the film with in-vision signing.
Mental healthcare version
This film has some different content and puts the emphasis on mental health services rather than treatment of just physical conditions. Again you can view, share or embed it from YouTube.
Multimedia promotional materials
The following video and audio materials can be downloaded for free use:
- Audio promotion – This is a 30-second audio file with voice over and background music to promote the use of the FFT. You can download it for use as you wish, on websites, hospital radio and so on.
- Slide pack – This twelve-slide pack briefly tells what the FFT is about, using the same characters as featured in our films. It is suitable for use as a Powerpoint presentation or can be adapted for use in some healthcare settings that use informationslides as part of their patient information.
- Single slide promo for FFT – This Powerpoint slide is a prompt to patients to take part in the FFT and to find out more about it. It is suitable for most healthcare settings
Materials for children and young people and for other ways to make the FFT inclusive
Monkey Wellbeing offer a range of downloadable feedback forms suitable for children and young people in a range of healthcare settings, along with promotional posters.
Our FFT helpdesk has some examples of how to adapt or replace promotional materials to make the FFT inclusive so that you can encourage feedback from other “harder to reach” patients such as people with learning disabilities, those who are deaf or blind, and people with other conditions. We can also provide some translated text suitable for patients who need to be asked for feedback in other languages.
If you need to access any of the examples, or have a question, please contact us at email@example.com.
Promoting the new-look FFT inclusive from 2020
We have published new guidance to improve the way the Friends and Family Test works and this takes effect from 1 April 2020.
We will be reviewing our promotional resources in the months ahead to support providers’ implementation of the new-look FFT and we expect to make these available to download or order in early 2020.