Friends and Family Test in NHS dental services

We are committed to giving patients the opportunity to let us know what they think about the services they use, and also to using that feedback to improve services. The majority of NHS dentists have successfully implemented the Friends and Family Test (FFT) and submit monthly data to NHS England.

Submission of monthly FFT has been suspended due to COVID-19 but will restart from July 2021 (the first data to submit will be July’s data submitted in August). Please see the FFT FAQs for further details.

In developing the FFT, we worked with a range of stakeholders, including dentists, to make sure that the burden was kept as low as possible. As a consequence, the FFT has been designed to be flexible and efficient with very few requirements, other than to make FFT available to patients and submit monthly response numbers to NHS England.

Since it was first introduced in 2013, millions of responses have been collected, making the FFT the biggest feedback mechanism the NHS has ever seen. The vast majority of responses are very positive.

As well as highlighting good experiences, the FFT can identify opportunities to make improvements. There are many examples of FFT feedback being used to inform real improvements in services for patients.