Guidance on the submission of Friends and Family Test data

Revised guidance for the submission of Friends and Family Test data from April 2020

The Friends and Family has changed, with effect from 1 April 2020, and new guidance applies to its implementation. To take account of the changes, revised submission guidance for FFT data needs to be applied for all collections from then on.  This is subject to pressures on services from the coronavirus, as outlined in our Frequently Asked Questions.

This revised guidance should be followed for submissions in May 2020 for data collected in April 2020, and for all subsequent submissions. The current guidance (below) will be removed following submissions in April for data collected in March 2020.

Guidance on the submission of Friends and Family Test data

NHS England previously published guidance to support the submission of NHS Friends and Family Test (FFT). This original guidance should continue to be followed up to the time of submissions in April 2020 relating to data for March 2020. After that, it is replaced by revised guidance (see above) for data for the Friends and Family Test from April 2020 onwards.

See the current guidance for: