Guidance on implementing the Friends and Family Test

NHS England has published new guidance to support the introduction of the NHS Friends and Family Test (FFT) to NHS funded services and GP practices. A summary of the guidance for GP practices is also available.

NHS England has also worked with the British Dental Association (BDA) to produce a short summary of the guidance for NHS Dental Services.

NHS England has engaged with NHS providers, patients, the public and insight experts in carrying out a review of the methodology and implementation of the FFT after the first six months of national data collection.

The new guidance has been informed by this review and the work of a number of pathfinders.

You can find a series of frequently asked questions about the FFT and guidance in the FAQs document.

Latest communication to stakeholders

Previous FFT guidance