Guidance on implementing the Friends and Family Test

Revised Friends and Family Test guidance was published in September 2019 for implementation from 1 April 2020, replacing all FFT implementation guidance previously published.

The implementation has been impacted by the pressures of the coronavirus, with many services unable to carry it out at this time.  Information for services on what to do during the response to the emergency has been issued and this information is included in our set of Frequently Asked Questions relating to guidance.

As well as covering the new policy in full, the document includes an “at a glance” review of the changes from previous guidance and also implementation checklists for providers and commissioners.

Download the guidance here: NHS England and NHS Improvement guidance: Using the Friends and Family Test to improve patient experience.

This is accompanied by revised guidance for providers on how to submit monthly FFT data.

For the background on how this guidance was developed, see the FFT development project 2018-19 page.

If you have any further questions, please contact the Friends and Family Test Helpdesk via