We are committed to giving patients the opportunity to let us know what they think about the services they use, and also using that feedback to improve services. The FFT has been designed to be flexible and efficient with very few requirements, other than to make FFT available to patients and submit monthly response numbers to NHS England.

Around half of NHS dentists have successfully implemented the Friends and Family Test (FFT) and submit monthly data to NHS England. Since it was first introduced in 2013, millions of responses have been collected, making the FFT the biggest feedback mechanism the NHS has ever seen. The vast majority of responses are very positive.

FFT should be available to everyone that uses NHS services and we generally advise providers to think about using a range of methods to be more inclusive because, for example, some people are less likely to routinely use computers or mobile phones while others find them more convenient than taking time to fill out a card after an appointment.

Contact the FFT helpdesk if you need any advice or support: england.friendsandfamilytest@nhs.net