Leicestershire Partnership Trust won a 2020 Nursing Times Award for their innovative ChatHealth text messaging service for young people. Watch Reena’s video. Watch the patient’s video here. The patient was accompanied by his two carers and unbeknown to staff, filmed a YouTube video documenting their stay and high praise for the ward.

Judges praised its accessibility and support for mental health during 2020 and were impressed that the service is expanding to include parents with pre-school children. Now used by school nurses, health visitors and children’s services in more than 50 organisations, young people value the confidentiality of the service and the access they have to trusted health advice.