Tips for success


Communications and engagement from the start, across all stakeholders, is vital for success. A simple, robust, communications plan will ensure all stakeholders are aware of what the new process will involve and when it will happen.


Consider what information you are sharing. The data sharing agreement template can be adapted locally and agreed as to the information being shared between the practice, care home and pharmacy.


Make sure you have enough skilled people, the technology, materials and equipment in the care home and GP practice. Work with the pharmacy or pharmacies from the start. To start this new way of working you will need admin, nursing and care staff to get involved in the care home, the GP practice, and the pharmacy.


Develop an implementation plan with objectives, a timeline, tasks and people assigned to those tasks.

We have produced a checklist for care homes and a checklist for GP practices to download and adapt for you to use in starting to plan.

Staff buy-in

Involve people from the beginning. Appoint a lead within your organisation to agree and discuss new processes with the other stakeholders. Every staff member in the care home that is trained and authorised to handle medications will need to be informed and may need further training.

Use the staff information leaflet to explain about what will be happening and the benefits for staff and residents. Other information is included in the frequently asked questions and good practice example.

Business as usual

Identify someone to manage the process once established. Make sure your on-going management plan includes:

  • briefing and training new staff
  • checks to stop anyone using paper-based ordering
  • a process for ensuring staff who leave are removed as proxies from GP systems

Make sure a standard operating procedure is in place for all staff to refer to, which outlines how the process will work. CCGs have produced guidance which could be used or adapted and is available to download.

View the next sections in this guide: