Trust/Practice: Romney House Surgery, Gloucestershire The chair of a patient participation group was tasked with reviewing her practice’s FFT forms. Although this task initially appeared daunting, she quickly realised that much of the feedback could be acted on easily. After one piece of feedback highlighted that leaflets on mental health services were not on display, […]

Case study summary The Deben Health Group in the East was looking to implement care navigators to direct patients more effectively to the most appropriate person for their needs, helping to free up time for GPs to see those patients who need their care the most. The CCG supported practices in the group to do […]

Our guides are aimed largely at GP practices and their staff – but also CCGs, NHS Trusts etc – to provide help and resources to encourage more patients to register for GP online services. They include template articles for websites or newsletters, social media posts for use on Facebook and Twitter, and a draft press […]

NHS England’s celebrating participation in healthcare grants have been awarded to showcase good practice approaches developed to involve people in healthcare. Lincolnshire Community and Voluntary Service Lincolnshire Community and Voluntary Service (LCVS) works with health services to try new ways of working, increase knowledge, develop good practice and demonstrate ways to improve services. The ‘Happy […]

Emily Carter, Regional Head of Patient and Public Voice (South), NHS England. We are opening the doors of NHS England’s Patients and Information Directorate to the public (and anybody else who wants to find out more about what we are doing) on 17 June, with four simultaneous and web-linked events across the country. In the […]

Andy’s GP suggested that a blood test might provide the answers as to why he had been feeling so unwell. He was right. When Andy found out that he had Type 2 diabetes he had absolutely no idea what the condition was or what it meant for him. In a state of shock and confusion, […]

Case study summary Waterside Medical Centre in South Warwickshire has six GPs and almost 13,000 registered patients. To improve how it managed its rapidly increasing patient list, the practice took part in the Learning in Action element of the Time for Care programme by NHS England’s Sustainable Improvement team.  The programme is part of the […]

In the second in a series of blogs on what it means to be a New Care Models Vanguard at the forefront of change, David Stenson, on behalf of Dudley Clinical Commissioning Group, gives a patient’s perspective on the changes to his local services and his aspirations for the impact it will have on the […]

Finding innovative ways to involve the public in primary care – Prime Minister’s Challenge Fund Summary The Prime Minister’s Challenge Fund seeks to improve access to general practice. Examples from across England focus on patient led engagement groups, early participation, creative communication and raising awareness. Outcomes include increases in volunteering rates, improved clinical awareness of […]