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A new home for mental health leaflets

Trust/Practice: Romney House Surgery, Gloucestershire The chair of a patient participation group was tasked with reviewing her practice’s FFT forms. Although this task initially appeared daunting, she quickly realised that much of the feedback could be acted on easily. After one piece of feedback highlighted that leaflets on mental health services were not on display, […]

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Toolkit to help set up and run Patient Participation Groups Every general practice should now have a Patient Participation Group (PPG), acting as a link with the people it serves and as a ‘critical friend’. Roles might include advising on the quality and responsiveness of services, carrying out research and supporting self-care. But how do […]

Navigating care at scale releases 37 GP hours a week – Ipswich, East

Case study summary The Deben Health Group in the East was looking to implement care navigators to direct patients more effectively to the most appropriate person for their needs, helping to free up time for GPs to see those patients who need their care the most. The CCG supported practices in the group to do […]

Community grants 2017

NHS England’s celebrating participation in healthcare grants have been awarded to showcase good practice approaches developed to involve people in healthcare. Lincolnshire Community and Voluntary Service Lincolnshire Community and Voluntary Service (LCVS) works with health services to try new ways of working, increase knowledge, develop good practice and demonstrate ways to improve services. The ‘Happy […]

Active signposting frees up 80 inappropriate GP appointments a week

Case study summary Waterside Medical Centre in South Warwickshire has six GPs and almost 13,000 registered patients. To improve how it managed its rapidly increasing patient list, the practice took part in the Learning in Action element of the Time for Care programme by NHS England’s Sustainable Improvement team.  The programme is part of the […]

Good practice – Prime Minister’s Challenge Fund

Finding innovative ways to involve the public in primary care – Prime Minister’s Challenge Fund Summary The Prime Minister’s Challenge Fund seeks to improve access to general practice. Examples from across England focus on patient led engagement groups, early participation, creative communication and raising awareness. Outcomes include increases in volunteering rates, improved clinical awareness of […]