Trust/Practice: Romney House Surgery, Gloucestershire What did they do? The PPG realised that just reporting the FFT quantitative data wasn’t improving things. By looking at the free text comments they felt that they could find out what the patients really thought about the surgery, and what we could do to improve their experiences. They came […]
Trust/Practice: Romney House Surgery, Gloucestershire The chair of a patient participation group got more than she bargained for when her practice manager dumped a year’s worth of FFT forms on to her desk. However, she quickly realised that much of the feedback could be acted on easily. After one piece of feedback highlighted that leaflets […]
Andy’s GP suggested that a blood test might provide the answers as to why he had been feeling so unwell. He was right. When Andy found out that he had Type 2 diabetes he had absolutely no idea what the condition was or what it meant for him. In a state of shock and confusion, […]
As Southbank Centre busily prepares for its first ever Creative Health conference, to launch the inaugural national Creativity and Wellbeing Week, its Director of Arts Administration explains why the UK’s largest arts centre is bringing together people from the worlds of art and health: Improving people’s health and wellbeing isn’t just the preserve of the health and social […]
Preventing avoidable harm to patients, avoiding unnecessary operations, and freeing up clinical time by only offering interventions on the NHS that are evidence-based and appropriate is a crucial in supporting the NHS Long term Plan. We have created the following products and resources to help health professionals, patients and the public understand the Evidence-Based Interventions […]
A patient participation group member discusses the benefits of the GP Patient Survey: Over the next few weeks, invitations to take part in Europe’s biggest survey will drop through more than two million letterboxes across England. It’s an easy way for patients to influence improvements in their healthcare as the findings help shape national policy […]
Our guides are aimed largely at GP practices and their staff – but also CCGs, NHS Trusts etc – to provide help and resources to encourage more patients to register for GP online services. They include template articles for websites or newsletters, social media posts for use on Facebook and Twitter, and a draft press […]
@NHS from 10/04/18 to 10/04/18 Twitter: @susiewilliams_ Job title: NHS Youth Forum Member Place of work: Frome Community Hospital & Medical Practice #HelloMyNameIs Susie Williams, I’m eighteen years old and live in Frome, Somerset. I’m completing my A Levels this year in Biology, Chemistry and Maths and have a passion for science, anatomy, philosophy, humanities and photography, which is […]
Tuesday 8 May is World Ovarian Cancer Day and Annwen Jones, Chief Executive of Target Ovarian Cancer and Vice Chair of World Ovarian Cancer Coalition, reflects on the progress being made to tackle the disease and sets out the challenges going forwards. Today I am thinking of the 230,000 women diagnosed worldwide every year and […]
Case study summary The Deben Health Group in the East was looking to implement care navigators to direct patients more effectively to the most appropriate person for their needs, helping to free up time for GPs to see those patients who need their care the most. The CCG supported practices in the group to do […]