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Will YOU be one of the two million people in our nationwide survey?

A patient participation group member discusses the benefits of the GP Patient Survey:  Over the next few weeks, invitations to take part in Europe’s biggest survey will drop through more than two million letterboxes across England. It’s an easy way for patients to influence improvements in their healthcare as the findings help shape national policy […]

Primary care services

How to get involved in primary care (GP, pharmacy, dentist, optician services) commissioning Primary care services provide the first point of contact in the healthcare system, acting as the ‘front door’ of the NHS. Primary care includes general practice, community pharmacy, dental, and optometry (eye health) services. Here are some of the ways you can […]

Local healthcare services

If you are looking to get involved in shaping health services locally, here are some of the ways you can do this. Clinical Commissioning Groups (CCGs) CCGs plan and buy the majority of local healthcare services for people in your area, including those provided in hospitals and community settings. Your CCG may have a number […]

Get involved

Toolkit to help set up and run Patient Participation Groups Every general practice should now have a Patient Participation Group (PPG), acting as a link with the people it serves and as a ‘critical friend’. Roles might include advising on the quality and responsiveness of services, carrying out research and supporting self-care. But how do […]

Navigating care at scale releases 37 GP hours a week – Ipswich, East

Case study summary The Deben Health Group in the East was looking to implement care navigators to direct patients more effectively to the most appropriate person for their needs, helping to free up time for GPs to see those patients who need their care the most. The CCG supported practices in the group to do […]