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@NHS curator from Monday 3 February to Friday 7 February 2020 Follow me @BradGudger I am a NHS England Youth Advisor and founder of Alike I’m also a two-time cancer survivor About me My name’s Brad and I am a Youth Expert Advisor for NHS England. Diagnosed with Leukaemia in 2013, and relapsing in […]
Case study Summary Walnut Tree Health Centre in Milton Keynes has 4 whole time equivalent GPs serving a patient population of nearly 11,000. On a daily basis the practice was experiencing long patient queues for appointments, putting pressure on GPs who were already stretched leaving staff to deal with frustrated patients. To help address the […]
The NHS has announced from April it will improve the way it uses the Friends and Family Test patient feedback tool. A member of a Patient Participation Group (PPG) at Romney House Surgery in Gloucestershire, tells us how even simple comments from patients can drive real improvements for those who use healthcare services: When I […]
Innovative methods to analyse the free text data and promote the FFT – a Patient Participation Group initiative
Trust/Practice: Romney House Surgery, Gloucestershire What did they do? The PPG realised that just reporting the FFT quantitative data wasn’t improving things. By looking at the free text comments they felt that they could find out what the patients really thought about the surgery, and what we could do to improve their experiences. They came […]
Trust/Practice: Romney House Surgery, Gloucestershire The chair of a patient participation group was tasked with reviewing her practice’s FFT forms. Although this task initially appeared daunting, she quickly realised that much of the feedback could be acted on easily. After one piece of feedback highlighted that leaflets on mental health services were not on display, […]
Andy’s GP suggested that a blood test might provide the answers as to why he had been feeling so unwell. He was right. When Andy found out that he had Type 2 diabetes he had absolutely no idea what the condition was or what it meant for him. In a state of shock and confusion, […]
As Southbank Centre busily prepares for its first ever Creative Health conference, to launch the inaugural national Creativity and Wellbeing Week, its Director of Arts Administration explains why the UK’s largest arts centre is bringing together people from the worlds of art and health: Improving people’s health and wellbeing isn’t just the preserve of the health and social […]
Preventing avoidable harm to patients, avoiding unnecessary operations, and freeing up clinical time by only offering interventions on the NHS that are evidence-based and appropriate is a crucial in supporting the NHS Long term Plan. We have created the following products and resources to help health professionals, patients and the public understand the Evidence-Based Interventions […]
A patient participation group member discusses the benefits of the GP Patient Survey: Over the next few weeks, invitations to take part in Europe’s biggest survey will drop through more than two million letterboxes across England. It’s an easy way for patients to influence improvements in their healthcare as the findings help shape national policy […]
Our guides are aimed largely at GP practices and their staff – but also CCGs, NHS Trusts etc – to provide help and resources to encourage more patients to register for GP online services. They include template articles for websites or newsletters, social media posts for use on Facebook and Twitter, and a draft press […]