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Narnia brought magical changes to a primary care leaflet display

The NHS has announced from April it will improve the way it uses the Friends and Family Test patient feedback tool.  A member of a Patient Participation Group (PPG) at Romney House Surgery in Gloucestershire, tells us how even simple comments from patients can drive real improvements for those who use healthcare services:  When I […]

Will YOU be one of the two million people in our nationwide survey?

A patient participation group member discusses the benefits of the GP Patient Survey:  Over the next few weeks, invitations to take part in Europe’s biggest survey will drop through more than two million letterboxes across England. It’s an easy way for patients to influence improvements in their healthcare as the findings help shape national policy […]

Local healthcare services

If you are looking to get involved in shaping health services locally, here are some of the ways you can do this. Clinical Commissioning Groups (CCGs) CCGs plan and buy the majority of local healthcare services for people in your area, including those provided in hospitals and community settings. Your CCG may have a number […]

Primary care services

How to get involved in primary care (GP, pharmacy, dentist, optician services) commissioning Primary care services provide the first point of contact in the healthcare system, acting as the ‘front door’ of the NHS. Primary care includes general practice, community pharmacy, dental, and optometry (eye health) services. Here are some of the ways you can […]

A new home for mental health leaflets

Trust/Practice: Romney House Surgery, Gloucestershire The chair of a patient participation group got more than she bargained for when her practice manager dumped a year’s worth of FFT forms on to her desk. However, she quickly realised that much of the feedback could be acted on easily. After one piece of feedback highlighted that leaflets […]