To mark Patient Participation Group Awareness Week, NHS England’s Director of Patient and Public Voice and Insight explains why they are vital to an NHS putting patients at the heart of decisions. Patients and the public play a key role in the development of NHS services – without their opinions, ideas and feedback how can […]
To mark Patient Participation Group Awareness Week, NHS England’s Director of Patient and Public Voice and Insight explains why they are vital to an NHS putting patients at the heart of decisions. Patients and the public play a key role in the development of NHS services – without their opinions, ideas and feedback how can […]
If you are looking to get involved in shaping health services locally, here are some of the ways you can do this. Clinical Commissioning Groups (CCGs) CCGs plan and buy the majority of local healthcare services for people in your area, including those provided in hospitals and community settings. Your CCG may have a number […]
The NHS has announced from April it will improve the way it uses the Friends and Family Test patient feedback tool. A member of a Patient Participation Group (PPG) at Romney House Surgery in Gloucestershire, tells us how even simple comments from patients can drive real improvements for those who use healthcare services: When I […]
Trust/Practice: Romney House Surgery, Gloucestershire What did they do? The PPG realised that just reporting the FFT quantitative data wasn’t improving things. By looking at the free text comments they felt that they could find out what the patients really thought about the surgery, and what we could do to improve their experiences. They came […]
GP Online Services has delivered a number of webinars during 2017/2018 to support practice staff in promoting and offering online services to their patients and plans to hold more in 2019. The topics covered are usually those that practices have asked for and have given the opportunity for participants to ask questions following the formal […]
A patient participation group member discusses the benefits of the GP Patient Survey: Over the next few weeks, invitations to take part in Europe’s biggest survey will drop through more than two million letterboxes across England. It’s an easy way for patients to influence improvements in their healthcare as the findings help shape national policy […]
Our guides are aimed largely at GP practices and their staff – but also ICSs, NHS Trusts etc – to provide help and resources to encourage more patients to register for GP online services. They include template articles for websites or newsletters, social media posts for use on Facebook and Twitter, and a draft press […]
How to get involved in primary care (GP, pharmacy, dentist, optician services) commissioning Primary care services provide the first point of contact in the healthcare system, acting as the ‘front door’ of the NHS. Primary care includes general practice, community pharmacy, dental, and optometry (eye health) services. Here are some of the ways you can […]
Trust/Practice: Romney House Surgery, Gloucestershire The chair of a patient participation group was tasked with reviewing her practice’s FFT forms. Although this task initially appeared daunting, she quickly realised that much of the feedback could be acted on easily. After one piece of feedback highlighted that leaflets on mental health services were not on display, […]