Patient experience

Everyone should be treated with care and compassion and be an equal partner in their care from the moment they see their GP with worries about cancer. We are absolutely committed to making sure patient experience is always considered as important as clinical effectiveness and safety.

Understanding patient views about the cancer treatment they’ve experienced will help make our services better for all patients. We ask health professionals to support and encourage all patients, from all backgrounds, to provide feedback on their care and treatment using local and national feedback mechanisms. We also encourage those patients who are invited to take part in our annual Cancer Patient Experience Survey to give it serious consideration. This is an important opportunity to share personal experience to help us to help future patients.

The National Cancer Patient Experience Survey 2018 asked people with cancer across England for their views on their care, including rating their care on a scale of zero (very poor) to 10 (very good). Patients gave an average rating of 9 out of 10 (8.8) which remains a record high and testament to the hard work and compassion of NHS staff.

The results also showed that efforts to give patients more personalised care is working.  Compared to 2015:

  • 5,721 more patients said that they had been offered financial support;
  • 4,767 more patients said that they got more support like self-help groups; and
  • 4,022 more said they were happier with the length of time waiting for appointments.

We must make the most of opportunities to do things more efficiently, particularly where it also benefits patients. Our case studies and animation show how cancer services are being transformed for our patients.

As we progress with carrying out the strategy, our plans will continue to be shaped by our conversations with patients, carers and families, as well as clinicians.

For more details, please see Achieving World Class Cancer Outcomes: Taking the strategy forward.