How do I take action? Design Phase

Scoping phase. Engagement of the people, existing programmes of activity and branding to deliver CLP. Discovery phase. Tools to identify the culture of our organisation. Design phase. Development of compassionate, diverse and inclusive leadership strategies. Delivery phase. Implementation of collective leadership strategies.Now that you have an understanding of your current organisational culture, and how the leadership behaviours are perceived by colleagues, partners and the people we serve, the next step is to create a strategy to amplify the strengths, and take action to improve the weaker areas.

Designing a detailed leadership strategy should provide practical things you can do to develop compassionate inclusive leadership at all the different levels of the system: individual, team, organisational and integrated care system. Research evidence shows that congruence of behaviours and values is crucial for culture change to be sustained; people have to see them to believe them.

The approach, tools and guidance within the Culture and Leadership Programme are intended to support you and your colleagues to successfully transform the culture of your organisation, enabling you to create an environment where you can deliver on all aspects of the NHS People Promise.

Six circular images are arranged in a circle around a central circle titled culture and leadership programme. Vision and values is represented by a person with a telescope in orange. Goals and performance is represented by a mountain with a flag on top in pink. Learning and innovation is represented by two new shoots/leaves in green. Support and compassion is a heart in red. Equity and inclusion shows three hands reaching up, in three different sizes and shades of purple with a globe behind them. Team work is shown with a grey and a light blue puzzle piece. The six cultural elements are connected with grey and blue interweaving lines.Please note: The Culture Transformation Team have been working to review and revise the Scoping Phase and Discovery Phase resources for this programme in order to incorporate recommendations from our independent evaluation and also make the connection with other strategic developments such as the People Promise. The Design Phase resources are included in the next phase of this work. Please therefore keep this in mind as you work through the documents. If you have any questions, please do not hesitate to get in touch with the team:


To support you as you explore the Design Phase of the Culture and Leadership Programme, we have created the Design phase guide. Whether you like to work your way through, dip in and out or have something to refer back to outside of a learning space, we hope this interactive document will enable you to access the resources you require quickly, and without having to read the entire document.

Design Phase Resources

Learning together

Got a question? Get in touch!

Join the conversation with #OurNHSPeople and #WeAreTheNHS.

Sharing your stories

We’d love to hear your story too. Please join our Community of Practice or get in touch with the team: