Patient experience

This year’s Patient Survey shows 94% of people felt involved in decisions about their care and 95% felt the healthcare professional met their needs. Consistently, around nine out of ten people also say they would be likely or very likely to recommend their practice to their friends and family.

As the NHS treats more patients than ever before – up to one million people per day see a doctor – the survey also shows the vast majority of people are positive about their GP care – with nine out of ten patients rating their overall experience of their GP surgery as ‘good’ this year.

96% of patients have confidence in their  GP – NHS England Annual Survey 2019

“Family doctors in England see nearly one million people every day and people appreciate the fantastic job they do alongside other practice staff such as nurses and pharmacists.”

Dr Nikita Kanani, acting director of primary care for NHS England.