Patient experience

The latest GP Patient Survey shows 96% of patients have “confidence and trust” in their family doctor as well as other general practice staff such as nurses and pharmacists.

The GP Patient Survey assesses patients’ experience of healthcare services provided by GP practices, including experience of access, making appointments, the quality of care received from healthcare professionals, patient health and experience of NHS services when their GP practice was closed.

The NHS England and NHS Improvement GP Patient Survey 2021 also revealed that:

  • 94% of patients felt their needs were met at their last GP appointment
  • 82% of patients were satisfied with the type of appointment they were offered, and accepted it.

The results of the survey are published by Ipsos MORI on behalf of NHS England and NHS Improvement on the GP Patient Survey website.