GP Patient Survey

The GP Patient Survey assesses patients’ experience of healthcare services provided by GP practices, including experience of access, making appointments, the quality of care received from healthcare professionals, patient health and experience of NHS services when their GP practice was closed. The survey also includes a number of questions assessing patients’ experience of NHS dental services.

The results of the survey are published by Ipsos MORI on behalf of NHS England on the GP Patient Survey publication website.

Latest publication

These are the latest Official Statistics for England for the GP Patient Survey:

This presents the results of aggregated data collected by postal and online surveys from January 2018 to the end of March 2018.

An infographic of the latest data is available here:

In addition, NHS England have developed information packs for Clinical Commissioning Groups presenting the latest results specific for local areas, helping to inform commissioners about their patients’ experiences at local practices. These are available on the main GP Patient Survey publication website:

Changes to the survey

In 2018, two key changes were made to the GP Patient Survey:

  • The content of the GPPS questionnaire was changed significantly to reflect changes in the delivery of primary care services in England.
  • The sample frame was extended to include 16-17 year olds for the first time to improve the inclusivity of the survey.

These changes meant that it was necessary to consider the likely impact on comparisons of survey estimates when looking at trend data. This was assessed through a two-stage analysis, reflecting each of the changes:

  • Analysis 1: questionnaire – to identify whether context effects influenced response to questions that have remained unchanged or are only subject to minor change.
  • Analysis 2: sample – to identify whether the inclusion of 16-17 year olds impacted on the results for the youngest age group, now 16-24.

In combination, these analyses suggest that comparisons with previous years would be unreliable for the majority of questions at national level (and for all questions at CCG and practice level), even where question wording remains similar, and have informed the decision not to present trend data in the GP Patient Survey outputs for the 2018 publication.

Due to the extent of the loss of comparability, the limited trend data available will not be presented in the 2018 published reports. Documentation detailing the analysis undertaken on a question by question basis is available here.

We have also used this break in trends as an opportunity to present the results in a different way:

  • Where appropriate, when calculating percentages we now exclude ‘non- specific’ answers that do not pertain to the quality of the experience, such as ‘Don’t know,’ ‘Can’t remember,’ or ‘Haven’t tried. This provides a fairer and more accurate measure of performance. Where relevant, the ‘non-specific’ response has been reported in the brief and the National Summary Report.

Further detail can be found in the Technical Annex and the Questionnaire Development Report, available from the GP Patient Survey website.

Use of the survey results

The 2018 results will be used to update a number of indicators that form part of existing national NHS reporting frameworks. These are the:

Updates to the NHS Outcomes Framework and CCG Outcomes Indicator Set will be produced by the NHS Digital and be published on their Indicator Portal.

Updates to the Improvement and Assessment Framework will be produced and published separately by NHS England.

CQC Insight Monitoring tool

 The Care Quality Commission will use the results from this survey in their regulation, monitoring and inspection of GP practices in England. They will use data from the survey in their CQC Insight monitoring tool, which provides inspectors with an assessment of how GP practices are performing and identifies any changes over time. The survey data will be used to inform inspections and as a key source of evidence to support the judgements and ratings of GP practices.

Dental results

The survey includes a number of questions that assess patients’ experience of NHS dental services.  For further information and the latest results, please see the published dental statistics.

Contact us

For further information about the published statistics, please contact:

Analytical Services
Clinical Programmes and Patient Insight Analytical Unit
NHS England
Quarry House
Leeds
LS2 7UE

Email:  england.feedback-data@nhs.net

How to provide feedback about the results

NHS England intends to ensure that our published statistics meet the needs of people who use them.  We are committed to making information as accessible and useful as possible.

We therefore welcome feedback from users of the statistics and will consider your comments when reviewing future presentation of the statistics.

You can tell us what you think by emailing us at england.feedback-data@nhs.net

Alternatively we welcome your comments via our User Feedback Form.