The GP Patient Survey assesses patients’ experience of healthcare services provided by GP surgeries, including experience of access to GP surgeries, making appointments, the quality of care received from GPs and practice nurses, satisfaction with opening hours and experience of out-of-hours NHS services. The survey also includes a number of questions assessing patients’ experience of NHS dental services.
The results of the survey are published by Ipsos MORI on behalf of NHS England on the GP Patient Survey publication website.
These are the latest Official Statistics for England for the GP Patient Survey:
This presents the results of aggregated data collected from one wave of fieldwork, January 2017 to March 2017, representing the 2017 results
An infographic of the latest data is available here:
In addition, NHS England have developed information packs for Clinical Commissioning Groups presenting the latest results specific for local areas, helping to inform commissioners about their patients’ experiences at local practices. These are available on the main GP Patient Survey publication website:
Note that over the course of the year 2017-2018 there will be a review and revision to the GPPS questionnaire. As part of the planned programme there will be a series of consultations and engagement with stakeholders which will inform the process. From this the questionnaire will be developed and undergo testing and governance checks before any final changes are implemented. Further details will be posted on the GP Patient Survey website.
Use of the survey results
The 2017 results will be used to update a number of indicators that form part of existing national NHS reporting frameworks. These are the:
- NHS Outcomes Framework;
- Clinical Commissioning Group Outcomes Indicator Set; and
- Clinical Commissioning Group Improvement and Assessment Framework;
Updates to the NHS Outcomes Framework and CCG Outcomes Indicator Set will be produced by NHS Digital and be published on their Indicator Portal.
Updates to the Improvement and Assessment Framework will be produced and published separately by NHS England.
In addition, data from the GP patient survey is used:
- to inform GP practice indicators on MyNHS, under the topic ‘patient experience and access’
Care Quality Commission GP Intelligent Monitoring
The results of the survey are used by the Care Quality Commission to form an evidence base for their GP Intelligent Monitoring programme. The CQC will use the data to support decisions on where it prioritises its inspections. Further information is available at:
The survey includes a number of questions that assess patients’ experience of NHS dental services. For further information and the latest results, please see the published dental statistics.
For further information about the published statistics, please contact:
Analytical Services Medical and Nursing Analytical Unit
NHS England Quarry House Leeds LS2 7UE
How to provide feedback about the results
NHS England intends to ensure that our published statistics meet the needs of people who use them. We are committed to making information as accessible and useful as possible.
We therefore welcome feedback from users of the statistics and will consider your comments when reviewing future presentation of the statistics.
You can tell us what you think by emailing us at firstname.lastname@example.org
Alternatively we welcome your comments via our User Feedback Form.