The GP Patient Survey assesses patients’ experience of healthcare services provided by GP practices, including experience of access, making appointments, the quality of care received from healthcare professionals, patient health and experience of NHS services when their GP practice was closed. The survey also includes a number of questions assessing patients’ experience of NHS dental services.
The results of the survey are published by Ipsos MORI on behalf of NHS England on the GP Patient Survey publication website.
Covid-19 and the GP Patient Survey
This survey provides insight into patients’ experiences of general practice in the period prior to the Covid-19 pandemic. The survey fieldwork ran from January to the end of March, with a week allowed at the end for postal questionnaires to be returned. Due to the very small proportion of responses received in the last weeks of fieldwork, the results of the survey as a whole and the validity of comparisons between the 2020 survey and previous surveys have not been impacted.
These are the latest Official Statistics for England for the GP Patient Survey:
This presents the results of aggregated data collected by postal and online surveys from January 2020 to the end of March 2020.
An infographic of the latest data is available here:
In addition, NHS England have developed information packs for Clinical Commissioning Groups presenting the latest results specific for local areas, helping to inform commissioners about their patients’ experiences at local practices. These are available on the main GP Patient Survey publication website:
The 2020 results will be used to update a number of indicators that form part of existing national NHS reporting frameworks. These are the:
Updates to the NHS Outcomes Framework and CCG Outcomes Indicator Set will be produced by the NHS Digital and be published on their Indicator Portal.
Updates to the Improvement and Assessment Framework will be produced and published separately by NHS England.
CQC Insight Monitoring tool
The Care Quality Commission will use the results from this survey in their regulation, monitoring and inspection of GP practices in England. They will use data from the survey in their CQC Insight monitoring tool, which provides inspectors with an assessment of how GP practices are performing and identifies any changes over time. The survey data will be used to inform inspections and as a key source of evidence to support the judgements and ratings of GP practices.
The survey includes a number of questions that assess patients’ experience of NHS dental services. For further information and the latest results, please see the published dental statistics.
For further information about the published statistics, please contact:
How to provide feedback about the results
NHS England intends to ensure that our published statistics meet the needs of people who use them. We are committed to making information as accessible and useful as possible.
We therefore welcome feedback from users of the statistics and will consider your comments when reviewing future presentation of the statistics.
You can tell us what you think by emailing us at firstname.lastname@example.org
Alternatively we welcome your comments via our User Feedback Form.