GP Patient Survey

The GP Patient Survey assesses patients’ experience of healthcare services provided by GP practices, including experience of access, making appointments, the quality of care received from healthcare professionals, patient health and experience of NHS services when their GP practice was closed. The survey also includes a number of questions assessing patients’ experience of NHS dental services.

The results of the survey are published by Ipsos MORI on behalf of NHS England on the GP Patient Survey publication website.

Latest publication

These are the latest Official Statistics for England for the GP Patient Survey:

This presents the results of aggregated data collected by postal and online surveys from January 2019 to the end of March 2019.

An infographic of the latest data is available here:

In addition, NHS England have developed information packs for Clinical Commissioning Groups presenting the latest results specific for local areas, helping to inform commissioners about their patients’ experiences at local practices. These are available on the main GP Patient Survey publication website:

Trends

There are now two comparable years of data (2018 and 2019) following the significant developments to the survey in 2018. Two key changes were made to the GP Patient Survey for the 2018 publication; the content of the GPPS questionnaire was changed significantly to reflect new ways of working and the sample frame was extended to include 16-17 years olds to improve inclusivity of the survey. These changes led to the loss of comparability for most question results at national level, and all question results at CCG and GP practice level. The 2018 results are the new baseline from which we can begin to monitor changes over time (there are a small number of questions that can be compared back to 2012 which were not affected by the developments in the previous year).

Changes to the 2019 survey

There were minimal changes to the questionnaire this year, following the full redevelopment process in 2018 outlined above.

The response option ‘A developmental disability, such as autism or ADHD’ to the long-term condition, disability or illness question was replaced with ‘Autism or autism spectrum condition’.

Indicators

The 2019 results will be used to update a number of indicators that form part of existing national NHS reporting frameworks. These are the:

Updates to the NHS Outcomes Framework and CCG Outcomes Indicator Set will be produced by the NHS Digital and be published on their Indicator Portal.

Updates to the Improvement and Assessment Framework will be produced and published separately by NHS England.

CQC Insight Monitoring tool

 The Care Quality Commission will use the results from this survey in their regulation, monitoring and inspection of GP practices in England. They will use data from the survey in their CQC Insight monitoring tool, which provides inspectors with an assessment of how GP practices are performing and identifies any changes over time. The survey data will be used to inform inspections and as a key source of evidence to support the judgements and ratings of GP practices.

Dental results

The survey includes a number of questions that assess patients’ experience of NHS dental services.  For further information and the latest results, please see the published dental statistics.

Contact us

For further information about the published statistics, please contact:

Analytical Services
NHS England
Quarry House
Leeds
LS2 7UE

Email:  england.feedback-data@nhs.net

How to provide feedback about the results

NHS England intends to ensure that our published statistics meet the needs of people who use them.  We are committed to making information as accessible and useful as possible.

We therefore welcome feedback from users of the statistics and will consider your comments when reviewing future presentation of the statistics.

You can tell us what you think by emailing us at england.feedback-data@nhs.net

Alternatively we welcome your comments via our User Feedback Form.