Proxy accounts

Authorised care home staff can order medication or view information in the GP online record on behalf of residents in their care.

Proxy access is supported by two of the main GP system suppliers: TPP and EMIS.

Yes, proxy access accounts must be set up for each named, member of staff who will have access to any element of residents’ online GP records.

An authorised member of care staff has to log in to the GP system. They can then see all the relevant residents in their care and navigate between patients in the system to order medication or access other areas of the records (according to local agreements).

Yes.  A resident’s next of kin or other approved representative (e.g. someone with power of attorney) can agree this.

The care home manager can request it if they believe it to be in the resident’s best interests.

The GP can also agree to proxy access if he or she believes it to be in the resident’s best interests.

The NHS App and other apps are only for use by individuals.  They are not recommended for care home use.