The care home must have a secure email system. NHSmail is recommended but there are other options.

You can find information about options and how to get secure email on the Digital Social Care website.

No, individual email addresses must be used to set up individual accounts.

The care home email inbox should be used for the management of secure information sharing and communication between health and care professionals.

Each care home has one shared mailbox and up to ten individual email accounts.

The NHS Digital National Administration Service (NAS) FAQ page on the NHSmail support web pages has been updated – NAS FAQ.