Friends and Family Test Communications Resources

A range of materials has been provided to support the introduction of the Friends and Family Test (FFT) in a number of new healthcare settings. These are intended to help healthcare providers to raise public awareness about the availability of the FFT at their location.

If you have any queries about these materials, please contact england.friendsandfamilytest@nhs.net.

FFT animated film

This short film explains what the FFT is in a simple way and is suitable for use in most healthcare settings, with or without sound. It can be used on television systems, websites and so on. Download the film in HD or, if you want to embed it into your website, download the embed code from our YouTube channel.  You can also download the film as a Windows Media Video file.

BSL version

You can also use the in-vision British Sign Language version of the filmDownload the film in HD or, if you want to embed it into your website.  You can also download the film as a Windows Media Video file.

Mental healthcare version

This is a different version of the film where the emphasis is on mental healthcare services rather than just primary care. Download the film in HD or, if you want to embed it into your website, view the details on our YouTube channel.  You can also download the film as a Windows Media Video file.

Customisable artwork

The following print-ready colour PDFs can be printed as they are or you can open them with Adobe Reader (free software) and type into the white area to add your customised information, then save the PDF and print from that version. Please note that fonts are pre-set and you will not be able to add logos:

Image of the GP practices’ FFT promotional poster GP practices’ FFT promotional poster – Version 1.
GP practices’ FFT promotional poster – Version 2.
GP practices’ FFT promotional poster – Version 3.
GP practices’ FFT promotional poster – Version 4.
Image of Mental health services’ FFT promotional posters - Version 1 Mental health services’ FFT promotional posters – Version 1.
Mental health services’ FFT promotional posters – Version 2.
Image of the Community health services’ FFT promotional poster Community health services’ FFT promotional poster – Version 1.
Community health services’ FFT promotional poster – Version 2.
Community health services’ FFT promotional poster – Version 3.
Community health services’ FFT promotional poster – Version 4.
Image of the Ambulance services’ FFT promotional poster Ambulance services’ FFT promotional poster – Version 1.
Patient Transport services’ FFT promotional poster – Version 2.
Image of the Dentistry practices’ FFT promotional poster Dentistry practices’ FFT promotional poster – Version 1.
Dentistry practices’ FFT promotional poster – Version 2.
Dentistry practices’ FFT promotional poster – Version 3.
Image of the Inpatients’ FFT promotional posters Inpatients’ FFT promotional posters – Version 1.
Inpatients’ FFT promotional posters – Version 2.
Image of the Outpatients’ FFT promotional posters Outpatients’ FFT promotional posters – Version 1.
Outpatients’ FFT promotional posters – Version 2.
Image of the A&E FFT promotional poster A&E FFT promotional poster.
Image of the Maternity FFT promotional posters Maternity FFT promotional posters – Version 1.
Maternity FFT promotional posters – Version 2.
Image of the Outcomes posters for all healthcare settings - with image Outcomes posters for all healthcare settings – with image.This poster provides an easy way to tell patients what action you have taken in response to their FFT feedback.
Image of the Outcomes posters for all healthcare settings - without image Outcomes posters for all healthcare settings – without image.This poster provides an easy way to tell patients what action you have taken in response to their FFT feedback.

Standard artwork

These items are not customisable and are ready to print as they are:

fft-a5-leaflet FFT patient leaflet Version 1
FFT patient leaflet Version 2This four-page A5 leaflet can easily be produced by printing on both sides of a sheet of A4 paper to provide a brief explanation of what the FFT is and how it is used to improve services.
patient-feedback-form2 Patient Feedback form -Version 1
Patient Feedback form -Version 2Patient Feedback form for any GP or dental practice  – This PDF can be printed for use as a standard FFT feedback form for any practice. You can use either version. It is optional to use the reverse page, which is a way to collect demographic information if this is useful to you. Please note, it is not mandatory to use this card if you prefer to collect FFT information from patients in another way.
Image of the Flyer/appointment card – If you print one side on paper, this artwork is suitable as a promotional flyer; if you print both sides onto card (A6 postcard size) it can be used as an appointment card and will remind your patients about the FFT each time they use your services.
Image of the News letter/website notice in colour News letter/website notice: colour
News letter/website notice: black and whiteThis artwork is suitable for use to promote the FFT on websites, in newsletters, community free-sheets, trust magazines and so on.
Image of the Feedback box label Feedback box label – This artwork can be printed to label your feedback boxes in a style consistent with the other promotional materials.
General A4 FFT poster (all text) – This poster, which includes printer’s marks, is suitable for use in any setting, including non-NHS locations such as libraries and community centres.
General A4 FFT poster (with photograph) – This poster, which includes printer’s marks, is suitable for use in any setting, including non-NHS locations such as libraries and community centres.
Promotional slide – This Powerpoint slide is a standalone resource to promotion the use of FFT across the NHS.

Multimedia promotional materials

The following video and audio materials can be downloaded for free use:

Image showing the title 'Audio Only' Audio promotion – This is a 30-second audio file with voice over and background music to promote the use of the FFT. You can download it for use as you wish, on websites, hospital radio and so on.
image of the front screen of the presentation Slide pack – This twelve-slide pack briefly tells what the FFT is about, using the same characters as featured in our films. It is suitable for use as a Powerpoint presentation or can be adapted for use in some healthcare settings that use informationslides as part of their patient information.
fft-ppt-slide Single slide promo for FFT – This Powerpoint slide is a prompt to patients to take part in the FFT and to find out more about it.  It is suitable for most healthcare settings

Materials for children and young people

Monkey Wellbeing offer a range of downloadable feedback forms suitable for children and young people in a range of healthcare settings, along with a promotional posters.

View other examples of materials for young patients.

If you need original artwork, PDFs with crop marks, still images or other resources, please contact us to discuss whether we can help: england.friendsandfamilytest@nhs.net.