Revised Friends and Family Test guidance was published in September 2019 for implementation from 1 April 2020, replacing all FFT implementation guidance previously published.

As well as covering the new policy in full, the document includes an ‘at a glance’ review of the changes from previous guidance and also implementation checklists for providers and commissioners.

Download the guidance here: NHS England guidance: Using the Friends and Family Test to improve patient experience.

This is accompanied by revised guidance for providers on how to submit monthly FFT data.

You might also find our Frequently Asked Questions useful.

For the background on how this guidance was developed, see the FFT development project 2018-19 page.

If you have any further questions, please contact the Friends and Family Test Helpdesk via england.friendsandfamilytest@nhs.net.

The FFT Helpdesk are unable to process feedback received directly from patients about their healthcare experience. If you wish to give feedback on your care, please get in touch with the provider directly to ask about FFT.