The Friends and Family Test review

We are pleased to present findings of the NHS England review of the Friends and Family Test (FFT).

NHS England made a public commitment to review the FFT after the first six months of data collection in the A&E and inpatient settings.

The review had the following specific purposes:

  • To assess the implementation, publication, use and reception of FFT during the first six months of national data collection, focusing on what has worked well and what might be improved
  • To collect and present evidence of best practice across the settings
  • To judge whether the test in its present incarnation matches its original ambitions and, if necessary, to highlight any changes that would be required to fulfil all of these functions, specifying any associated risks or barriers
  • To ensure that future NHS England guidance on FFT is evidence-based and reflects best practice

The review report is based on two main sources of evidence:

  1. Large-scale qualitative research with NHS staff, stakeholders, patients and the public, conducted independently by Ipsos MORI.
  2. Quantitative analysis of existing FFT data conducted by NHS England analysts and peer reviewed by the Office for National Statistics.

The evidence gathering process was begun in November 2013 and was completed in March 2014.

Drawing on this evidence, the review document makes a number of recommendations that are designed to promote the effectiveness and value of FFT for the NHS, and the public.

The FFT Review report

Appendices