How we use your information

This part of the fair processing notice outlines the management of the notice, contact details and other access to information legislation.

Freedom of Information

The Freedom of Information Act 2000 provides any person with the right to obtain information held by NHS England, subject to a number of exemptions. If you would like to request some information from us, please send your request to the Customer Contact Centre. Personal and confidential information is often exempt.

Complaints about how we process your personal information

In the first instance, you should contact the Customer Contact Centre.

Changes to our fair processing notice

We keep our fair processing notice under regular review and we will place any updates on this web page. This notice was last updated on 19/08/2015.

Data Protection Notification

NHS England is a ‘data controller’ under the DPA. We have notified the Information Commissioner that we process personal data and the details are publicly available from the:-

Information Commissioner’s Office
Wycliffe House
Water Lane,
Wilmslow SK9 5AF
ico.org.uk

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you:

Customer Contact Centre
Telephone: 0300 311 22 33
Email: england.contactus@nhs.net
Post: NHS England, PO Box 16738, Redditch, B97 9PT
British Sign Language (BSL): If you use BSL, you can to talk to us via a video call to a BSL interpreter. Visit NHS England’s BSL Service.

Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am.