Top tips

  • You don’t have to ask every patient every time they have an appointment, but all patients should be able to use FFT to give feedback if they want to, so make sure the feedback box and forms are easy to spot and think about putting a poster up to explain what it’s about
  • The free text feedback can identify good practice as well as opportunities to make improvements so try to make time every month to consider the comments and share them with your team as well as deciding on any action you will take in response to the comments
  • You can use the follow up questions to ask for views about an aspect of your own service or changes that you might be planning
  • Try to get feedback from people who don’t usually give it – you can be proactive to get feedback from specific demographic groups such as children or people with particular disabilities
  • Put your results up in the practice or on your website and think about summarising comments, and what you have done as a result. There is a poster on our resources page to help you with this
  • The deadline for submitting data to NHS England is always the twelfth working day of the following month (ie not counting weekends and Bank Holidays)
  • If the person responsible for submitting data is on leave, arrange for someone to cover for them so that you don’t miss the deadline
  • Make sure you use the right location ID when you submit data – you can find it in a drop down list in the submission website if you don’t know it
  • Track your progress over time: the FFT numerical data is not comparable between practices, but within the practice, can be used alongside other data to identify change over time, or issues for further investigation
  • If you miss the submission deadline, you cannot submit late – but, in exceptional circumstances, you can decide to include the numbers in the next month’s submission