GP IT Operating Model 2016-18

Updated GP IT Operating Model – Securing Excellence in Primary Care (GP) Digital Services: The Primary Care (GP) Digital Services Operating Model 2019-21

In May 2016, NHS England published Securing Excellence in GP IT Services: Operating Model 3rd edition (2016-18) which updates and revises the operating model published in April 2014. The revised operating model describes the financial operating arrangements, assurance process and leadership required to support the effective delivery of GP IT services.

Recognising GP IT as fundamental in underpinning delivery of the ambitions outlined within the General Practice Forward View (GPFV), the revised operating model includes expanded core and mandated GP IT requirements – making it clear what general practice should be able to expect from IT service delivery arrangements, together with driving digital adoption through maturity assurance, providing a new maturity assurance framework to assess progress towards digital adoption – the Digital Primary Care Maturity Assurance model.

Enhanced and transformational service categories have been introduced that would support seven day and extended hours working and ‘at scale’ models, together with supporting new and innovative healthcare models, where multiple organisations across care settings are working with general practice to share patient care.

Additional materials and guidance to support the implementation of the revised GP IT operating arrangements are available:

The 2016 operating model supports the case for change set out by the Five Year Forward View, and moves us closer towards the National Information Board’s vision of an integrated, paper-free health and care economy. The arrangements will continue to give general practices a choice of world class clinical IT systems, tailored to local requirements that meet the changing needs of the service.

As part of the revised GP IT Operating Model, Securing Excellence in GP IT 2016-18, 3rd edition, NHS England has developed an outcomes-based digital maturity assurance tool that will support CCGs, GPs and NHSE DCO/Regional Leads by demonstrating progress towards digital capability and maturity across General Practice.