With two initiatives well underway involving winners from the first round of the Maternity Challenge Fund, NHS England recently launched a second round to fund further innovation in the use of patient feedback.
Trusts were invited to apply for funding up to £50,000 per project from a total pot of £100,000 set up to support further advances in this area, linked to the overarching ambitions of Better Births.
Applications closed on Friday 11 November. A good number of applications were received and are currently being assessed. Successful bidders will be informed later this month and the winners will then be announced here.
The vision for maternity services across England is for them to become safer, more personalised, kinder, professional and more family friendly; where every woman has access to information to enable her to make decisions about her care; and where she and her baby can access support that is centred on their individual needs and circumstances.
Patient feedback plays a key role in understanding the actual experiences of women and their families during maternity, from their perspective, and determining whether and how services need to improve. The Maternity Challenge Fund builds on the success of the Friends and Family Test and supports NHS England’s plans for more effective use of patient insight data.
It provides an opportunity to test the feasibility of ideas for adding value from patient feedback in maternity services and to see whether, in practice, they work and could be transferable to other trusts.
The emphasis for this second round is on projects that continue to focus on service improvement but also address one of the following areas of potential use for patient feedback:
- Making the best use of feedback given about individual clinicians or other named staff, for example, how FFT or other tools for gathering patient feedback could potentially contribute to such things as revalidation of clinicians, staff recognition schemes or individual staff performance management processes.
- Exploring the potential to attribute feedback to named patients where they choose to identify themselves, in pursuit of improving their individual care or finding out more about areas of concern.
Anyone with queries can contact firstname.lastname@example.org.
Ongoing projects from the previous round of the Maternity Challenge Fund
University Hospitals of Morecambe Bay
Improving the Culture of Communication of the Maternity Multidisciplinary Team through Experience Based Co-design, Communication Training Toolkit. The project will develop a more intense, innovative and radical approach to addressing negative patient experience and develop a cultural change in communication across maternity teams. Using patient feedback and involvement of families, real stories and experiences, this project aims to develop a training video describing how communication impacts upon service users.
Kingston Hospital NHS Foundation Trust
“Nobody’s patient”, seriously ill women and babies falling through the gaps – a #MatExp extension project. The project will design and develop content that will enable service users and health care providers to discuss local successes and challenges, leading to collaborative improvement work. A new toolkit will be developed to explore collection and use of feedback from seldom heard groups: families with babies in neo-natal units (NNU); severely ill women faced with an unexpectedly serious illness in pregnancy or the immediate postnatal period and women who miscarry in the second trimester.
Further information and an update on how the maternity challenge fund winning projects are evolving will be provided. Find more information about the challenge fund.