Improving accessibility and inclusivity using the FFT

Trust/Practice: Derby Teaching Hospitals NHS Foundation Trust

This film describes how Derby Teaching Hospitals have taken an inclusive approach to their feedback methods and improvement initiatives. They want to make sure people of all backgrounds and disabilities can give feedback and have put in place easy read feedback cards for people with disabilities as well as translating their feedback cards into the 10 most used languages in Derbyshire. Using insight provided by the FFT, they have also introduced initiatives to the make the hospital environment more accessible for hearing-impaired and visually-impaired patients. This includes an intercom system to alert staff to patients who are deaf or hard of hearing, and painting lines on the floors to help navigate visually impaired patients from the main entrance of the hospital to clinic appointments.

More tips and examples of how you can make the FFT inclusive can be found on the NHS England website here.