Universal general practice improvement support

Modern general practice ‘how to’ guides

We offer five ‘how to’ guides to support practices moving to a modern general practice model. These guides include quick wins and tips from practices who have implemented this model.

The guides cover five elements of the modern general practice model:

  • How to create highly usable telephony journeys.
  • How to create or improve a care navigation model.
  • How to better align capacity with demand.
  • How to improve practice processes.
  • Creating highly usable and accessible GP websites for patients.

The guides are available on Connect – our online space on FutureNHS (requires login).We also offer ‘hands on’ in-person support for practices and primary care networks (PCNs) moving to a modern general practice model.

Find out more by registering now for an introductory webinar for practices or register for an introductory webinar for PCNs.

Demand and capacity webinar sessions for general practices and primary care networks

The demand and capacity webinar series has been designed to help participants gain a deeper and practical understanding of what demand and capacity are and consequent issues that occur. The sessions consider how general practices can use this information to better manage services and how it can aid practices and PCNs in designing more robust needs-based services. There are four webinars in each series. Each webinar is 90 minutes and is held online using MS Teams.

National care navigation training for general practice staff

The Delivery plan for recovering access to primary care, committed to training 6,500 general practice staff (one person from every practice in the country) in care navigation skills. Practice and PCN managers can nominate one member of staff, ideally reception staff and care navigators involved in managing patient requests, to complete the virtual care navigation training. It’s anticipated that this will be a popular programme and that spaces will fill up quickly.

On completion, individuals will be confident to communicate effectively with patients and be able to signpost to the most relevant team member or local services depending on patient needs. An advanced training offer will be available at a later date for those with experience of care navigation who can support and embed it into practices and networks for sustainability and standardisation. If you have any questions or would like more information, visit the Care navigation training online space on FutureNHS (login required).