What is personalised care?

Personalised care means people have choice and control over the way their care is planned and delivered. It is based on ‘what matters’ to them and their individual strengths and needs.

This happens within a system that makes the most of the expertise, capacity and potential of people, families and communities in delivering better outcomes and experiences.

Personalised care represents a new relationship between people, professionals and the health and care system. It provides a positive shift in power and decision making that enables people to have a voice, to be heard and be connected to each other and their communities.

The approach learns from the experience of social care in embedding personalised care in everyday practice, which has enabled people to take control over the funding for their care. It also builds on pockets of progress made in health.

Personalised care also takes a whole-system approach, integrating services including health, social care, public health and wider services around the person. It provides an all-age approach from maternity and childhood through to end of life, encompassing both mental and physical health and recognises the role and voice of carers. It recognises the contribution of communities and the voluntary and community sector to support people and build resilience.

The Five Year Forward View recognised that “many people have the knowledge, skills and confidence to manage their mental and physical health and wellbeing, or have the capacity with support to develop these, and want to make choices and have control of the care and support they receive.” This approach can be achieved, through personalised care.

Making the case for a more personalised care approach provides more background about the benefits of personalised care and why a more personalised care approach is important.

The Comprehensive Model for Personalised Care provides an overview about how all the different components/programmes fits together to provide an all age, whole population approach to personalised care.

Further information