Supported self-management

Supported self-management (SSM) is part of the NHS Long Term Long-term Plan’s commitment to make personalised care business as usual across the health and care system. It proactively identifies the knowledge, skills and confidence (‘activation’) people have to manage their own health and care, using tools such as the Patient Activation Measure® (PAM®).

Health and care professionals tailor their approaches to working with people, based on the person’s individual assets, needs and preferences, as well as taking account of any inequalities and accessibility barriers, and so working in a personalised way based on ‘what matters’ to the person. It also means ensuring approaches such as health coaching, peer support and self-management education are systematically put in place to help build knowledge, skills and confidence.