Health and care professionals play a key role in enabling people to experience personalised care. There are programmes underway to build personalised care capacity and capability in our workforce, to optimise outcomes for people and populations.

Increasing capacity in the workforce

A growing workforce of social prescribing link workers, health and wellbeing coaches and care co-ordinators, focused on delivering personalised care is developing. This workforce is skilled in having ‘what matters to you?’ conversations and proactive outreach to people who could benefits from their support. Social and financial factors, deprivation and inequalities, loneliness, isolation, health anxiety and low patient activation can all affect individuals’ health outcomes. Social prescribing link workers, health and wellbeing coaches and care co-ordinators are uniquely placed to help with these issues.

More information about the wider workforce working in general practice can be found in the Expanding our workforce section of our website.

Developing capability through training

The Personalised Care Institute sets quality standards for training in personalised care and supports the development of training programmes for the workforce. A range of accredited online and offline training is available for the workforce on topics including personalised care and support planning and shared decision making.