Transformation and Quality Improvement Manager, NHS England South East

Caroline Canessa works in the Patient Experience and Involvement team within the Nursing Directorate at NHS England South East, supporting colleagues across the region to learn from patients’ experiences and drive meaningful improvements in care quality. Her role ensures patient voice shapes service development and transformation.

Her philosophy: “Working within the NHS is for me about making sure people are heard and helping turn people’s experiences into meaningful improvements that make a difference to the quality of care.”

Caroline is featured as one of 78 NHS South East colleagues celebrated for the NHS’s 78th birthday and first anniversary of England’s 10 Year Health Plan.