Guidance and resources

Below is a summary of key resources that can support implementation of personalised care and support planning.

  • Personalised care and support planning: a brief summary guide: This brief summary guide will support integrated care systems to understand and create the conditions for sustainable implementation of personalised care and support planning in line with the essential delivery of personalised care within systems. It is intended to support those involved in the leadership, design, development and delivery of personalised care and support planning across all sectors. This guide provides best practice advice, not statutory guidance. However, it can be used to self-assess and self-assure the quality of local systems implementation of personalised care and support planning.
  • Personalised Care Institute: The Personalised Care Institute has collaboratively developed the first curriculum for personalised care and support planning. The curriculum articulates the values, behaviours and capabilities required by a multi-professional workforce to deliver personalised care. It sets out an educational framework for learning the essential elements to this approach and supports ongoing professional development. Find out more about the Personalised Care Institute.
  • e-Learning for Healthcare: e-LfH is a Health Education England programme in partnership with the NHS and professional bodies. It continues to work in partnership to develop e-learning programmes to support the health and care workforce.
  • Leeds Health and Care Academy: Better conversations is a skills programme developed in Leeds to support the health and care workforce in improving the quality of personalised care we offer.
  • Year of Care: is a suite of resources to support practices to offer remote care and support planning. For further information on care and support planning training, facilitation and support contact
  • What matters to me ( Having ‘what matters to you’ conversations with people throughout life will lead to better conversations about how someone wants to live well up to the end of their life. This website provides useful information and resources around having better, more personalised conversations, and the link to Advance Care Planning.
  • One page profiles: Helps people to prepare and tell their story. Examples and support to develop one page profiles.
  • Think local Act Personal (TLAP): Tool supporting personalised care and support planning and person centred approaches.
  • TLAP – Making it real report: It is an easy to use, jargon-free set of personalised principles that focus on what matters to people. Making it Real is built around six themes. These describe what good looks like from an individual’s perspective and what organisations should be doing to live up to those expectations. It supports co-production between people, commissioners and providers.
  • Watch this short film to find out more about personalised care and support planning.

Health literacy resources

  • Health Literacy toolkit: Ensuring individuals and communities can access, understand, appraise and use information and services to make decisions about health is key to health literacy. Improving people’s health literacy will enhance their ability to self-manage their health.
  • Health Literacy Matters: Patient Information Forum (PiF) has created a one-page infographic, which makes the case for the development of health literate information. It sets out the average UK skills for literacy and numeracy, the impact this has on health and what information producers can do to develop information that works for everyone.
  • Health Literacy E-learning: The e-learning session takes about 30 minutes to complete. At the end of the session, you will know why health literacy is important and how to use some simple techniques including TeachBack, chunk and check, using pictures and simple language to improve how you communicate and check understanding with others.

If you work in health or social care and would like further information on implementing personalised care and support planning, please join our Futures platform. It is a collaboration platform for health and social care colleagues to work effectively and is a safe and secure place to save, access and share resources and content.

If you have any questions about personalised care and support planning, please email