Guidelines contents

These guidelines are intended to be an easy to access reference source for all those working with digital services in General Practice in England.

The purpose of health records

Patient record and information systems’ functionality

Clinical safety

Information governance and data protection

Data sharing and interoperability

Online patient facing services

Education and training

Working in a digitally transformed NHS

NHS organisations with an impact on digital general practice

If you wish to provide feedback on these guidelines, please email

This email address is not intended for use by members of the public, patients and their representatives who should instead contact the NHS England Customer Contact Centre –

NHS colleagues and contractors should use this mailbox for queries relating to the management of the GPGv5 and should contact the relevant NHS England team or programme for further information on topic content.