The Clatterbridge Cancer Centre NHS Foundation Trust has taken a targeted, feedback-led approach to implementing the 10 Point Plan — starting with an honest assessment of what was already working well.

Resident doctors confirmed that rota management, work schedules, annual leave, and payroll accuracy were all in good shape. This allowed the trust to focus its energies where there were issues, including rest facilities, out-of-hours food, parking, and overnight spaces.

Rest and on-call areas are now cleaned regularly, the overnight rest area has been refurbished, a new café provides hot food, and parking arrangements have been improved.

The trust has also worked to build confidence in exception reporting, encouraging resident doctors to raise concerns and demonstrating that issues raised will be taken seriously and resolved. The exception reporting data is reviewed by the board every quarter.

This sits alongside a strengthened approach to accountability and staff wellbeing, including better mental health support, improved freedom to speak up processes, and sexual safety policies and training. Regular forums, surveys, and direct engagement are helping the centre monitor doctors’ experiences and respond quickly to emerging issues.

Image is of:

• Dr Ian Lampkin, Consultant Clinical Oncologist and our consultant lead for resident doctors
• Dr Chinaza Nwoye, Clinical Oncology Specialty Registrar
• Anna Rothery, our Non-Executive lead for resident doctors
• Andy Morris, Chief People Officer and our Executive lead for resident doctors
• Laura King from our Estates team (PropCare), who has been organising the improvements to RD spaces.