Friends and Family Test

The Friends and Family Test (FFT) is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. It is initially for providers of NHS funded acute services for inpatients (including independent sector organisations that provide acute NHS services) and patients discharged from A&E (type 1 & 2) from April 2013.  As of 1st October 2013 the survey was extended to include all women of any age who use NHS funded maternity services.

Data

Click here for latest data

Statistical Commentary

Download FFT Inpatient and A&E Statistical Commentary – February 2014 (PDF, 199K)
Download FFT Maternity Statistical Commentary – February 2014 (PDF, 203K)

Pre-Release Access List

Download FFT Pre-Release Access list (PDF, 29K)

Guidance and Information

Download FFT Publication Guidance (PDF, 2142K)
Download FFT Maternity Guidance (PDF, 457K)
Link to the Guidance and Professional Letter issued to the NHS

Contact Us

For further information about the published statistics, please contact us at:

Analytical Service (Operations)
NHS England
Room 8E10
Quarry House
Leeds LS2 7UE
Great Britain
Email: unify2@dh.gsi.gov.uk