The Friends and Family Test (FFT) is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. It is initially for providers of NHS funded acute services for inpatients (including independent sector organisations that provide acute NHS services) and patients discharged from A&E (type 1 & 2) from April 2013. As of 1st October 2013 the survey was extended to include all women of any age who use NHS funded maternity services.
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Guidance and Information
For further information about the published statistics, please contact us at:
Analytical Service (Operations)
Leeds LS2 7UE