Friends and Family Test

The Friends and Family Test (FFT) is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. Collection of feedback from providers of NHS funded acute services for inpatients (including independent sector organisations that provide acute NHS services) and patients discharged from A&E (type 1 & 2) began in April 2013, and was extended to include women of any age who use NHS funded maternity services from October 2013.

From April 2014 the Staff FFT was introduced to allow staff feedback on NHS Services based on recent experience. Staff are asked to respond to two questions. The ‘Care’ question asks how likely staff are to recommend the NHS services they work in to friends and family who need similar treatment or care. The ‘Work’ question asks how likely staff would be to recommend the NHS service they work in to friends and family as a place to work. Staff FFT is conducted on a quarterly basis (excluding Quarter 3 when the existing NHS Staff Survey takes place). For further guidance click here.

Since January 2015 the FFT was extended to capture feedback from GPs and NHS funded Community and Mental Health services. From April 2015 it was introduced in Dental, Outpatient and Ambulance services. Further guidance on submissions (including the GP FFT Data Submission Query Form) can be found by clicking here.

An assessment of the extent to which production of these statistics complies with the Code of Practice for Official Statistics is planned to start in 2015.

Data

Click here for latest A&E, Inpatient, Maternity and Staff FFT data
Click here for Ambulance, Dental, GP, Mental Health & Community, and Outpatient FFT data

Statistical Commentary

(Click on below links to download)
Patient FFT Commentary – July 2015 (PDF, 289KB) (includes A&E, Inpatient and Maternity FFT)
Staff FFT Commentary – Quarter 1 2015-16 (PDF, 167KB)

Pre-Release Access List

Staff FFT Pre-Release Access list (PDF, 106KB)
FFT Pre-Release Access list (PDF, 29K)

Guidance and Information

Guidance on the Change to the FFT Headline Measure (DOCX, 18KB)
FFT Publication Guidance (PDF, 2142K)
FFT Maternity Guidance (PDF, 457K)
Link to the Guidance and Professional Letter issued to the NHS

Contact Us

For further information about the published statistics, please contact us at:

Analytical Service (Patients & Information)
NHS England
Room 5E11
Quarry House
Leeds LS2 7UE
Great Britain
Email: england.friendsandfamilytest@nhs.net