The NHS Patient Survey Programme is led by the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. It gathers feedback from patients about their experiences with NHS services, helping to identify areas for improvement and support quality assurance across the healthcare system. The programme is made up of five surveys: Adult Inpatient Survey, Urgent and Emergency Care Survey, Maternity Survey, Children and Young People’s Survey and Community Mental Health Survey.

The CQC manage and publish the results of the quantitative data, which can be found on their website.

NHS England undertook thematic analysis of the qualitative data from the five CQC surveys, to identify key themes and variations in patient experiences, highlighting good practices, and uncovering areas for improvement.

For each survey, a representative sample was drawn from respondents who provided written feedback to the open-ended question(s).

2024 Urgent and Emergency Care Survey qualitative thematic analysis

This survey collected information on the experiences of people who received care from urgent and emergency care services.

The survey was sent to people aged 16 or over who had attended a Type 1 or Type 3 urgent and emergency care service provided by an acute trust between 1 and 29 February 2024. Fieldwork took place between April and July 2024.

For Type 1 services, 35,670 responses were received. For Type 3 services, 10,325 responses were received.

A representative sample was drawn from respondents who provided written feedback to the open-ended question(s).

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• Pre-release access list

Contact us

For further information about the published statistics, please contact: england.insight-queries@nhs.net.