NHS Staff Survey in England


As of April 2013, NHS England became owners of the NHS Staff Survey. The survey was previously owned by the Care Quality Commission and its predecessor the Healthcare Commission from 2003 until 2009 and by the Department of Health from 2009 to 2012.

NHS organisations can use the results of the survey to identify opportunities to improve staff experience and well-being across the new Health and Social Care system. The Care Quality Commission uses the results to monitor ongoing compliance with essential standards of quality and safety. The survey also supports accountability of the Secretary of State for Health to Parliament for delivery of the NHS Constitution.

The NHS Constitution outlines the principles and values of the NHS in England setting out a number of pledges that define what staff should expect from NHS employers. The pledges are part of a commitment of the NHS to provide high-quality working environments for staff. The NHS Staff Survey draws on its results to measure NHS staff experience and is an important way of ensuring that the views of staff working in the NHS inform local improvements and input into local and national assessments of quality, safety and delivery of the NHS Constitution.

Results of the survey are available for individual questions, or can be used collectively to form scores for 28 ‘Key Findings’, which when viewed together to report against specific pledges in the NHS Constitution, give more information about areas of interest. For example the NHS Constitution incorporates: 

Pledge 1:       To provide all staff with clear roles and responsibilities and rewarding jobs for teams and individuals that make a difference to patients, their families and carers, and to communities.

Pledge 2:       To provide all staff with personal development plans, access to appropriate education and training for their jobs, and line management support to enable them to fulfil their potential.

Pledge 3:      To provide support and opportunities for staff to maintain their health, wellbeing and safety

Pledge 4:       To engage staff in decisions that affect them and the services they provide, individually, through representative organisations and through local partnership working arrangements. All staff will be empowered to put forward ways to deliver better and safer services for patients and their families. Results of the survey can also be used to measure an ‘overall staff engagement score’, which is a useful measure of staff perceptions of their organisation.

Latest publication

These are the latest Official Statistics for England for the NHS Staff Survey.

Contact us

For further information, please contact:

Sara Huntbach, Analytical Services (Patients & Information), NHS England, Quarry House, Leeds , LS2 7UE

Email: england.patient-experience-data@nhs.net