Statistics » Integrated Urgent Care Aggregate Data Collection (IUCADC including NHS111) Statistics Apr 2022-Mar 2023

Integrated Urgent Care (IUC) describes a range of services including NHS 111 and Out of Hours services, which aim to ensure a seamless patient experience with minimum handoffs and access to a clinician where required.

Access to the IUC landing page can be found here:
Integrated Urgent Care Aggregate Data Collection

Data below includes:

IUC ADC Official Statistics
IUC ADC Provisional Statistics

Office for National Statistics (ONS) Clinical Commissioning Group (CCG) population estimates can be used to create estimates for each Integrated Urgent Care area using mid-year resident population estimates or population projections for that year. These data can be found here: Population projections for clinical commissioning groups and NHS regions: Table 3 – Office for National Statistics

IUC ADC – Official Statistics

These data comprise the complete monthly IUC ADC dataset and are published within six weeks after the end of the month to which data refer (eg, April data published in June). The IUC ADC includes some new data items and some definitions have been revised to provide greater clarity so not all data items are directly comparable with the same data items collected before April 2021. The IUC ADC is used to monitor the IUC KPIs.

Revisions
Revisions to IUCADC official statistics for the months October 2022 to March 2023 inclusive were published with the August 2023 data (on 12/10/23). The following lead data suppliers participated in the revisions: DHU Healthcare, NHS Black Country ICB, NHS North Of England Commissioning Support Unit (NECS), Totally Healthcare, Mid Lancs Commissioning Support Unit North West, Integrated Care 24, Isle of Wight NHS Trust and HUC.
At the national level the revisions affected the whole period, and each data item has had at least one change with the exception of items D12 and H12.
Summary of Revisions: IUC ADC Revisions Summary October 2022-March 2023 (XLSX, 415KB)

Statistical Notes and Data Quality Statements
Statistical Note for March 2023 (PDF, 145KB) (11 May 2023)
Data Quality Statement for March 2023 (PDF, 364KB)
Statistical Note for February 2023 (PDF, 148KB) (13 April 2023)
Data Quality Statement for February 2023 (PDF, 371KB)
Statistical Note for January 2023 (PDF, 139KB) (9 March 2023)
Data Quality Statement for January 2023 (PDF, 381KB)
Statistical Note for December 2022 (PDF, 139KB) (9 February 2023)
Data Quality Statement for December 2022 (PDF, 431KB)
Statistical Note for November 2022 (PDF, 160KB) (12 January 2023)
Data Quality Statement for November 2022 (PDF, 320KB)
Statistical Note for October 2022 (PDF, 158KB) (8 December 2022)
Data Quality Statement for October 2022 (PDF, 356KB)

Revisions
Revisions to IUCADC official statistics for the months April 2022 to September 2022 inclusive are published with the March 2023 data (on 11/05/23).
At the national level the revisions affected the whole period, and each data item has had at least one change with the exception of items D04, D12 and H12.
Some figures in the Statistical Notes or comments in the Data Quality Statements for those months (listed below) may no longer be relevant where they refer to figures that have since been revised. Summary of Revisions: IUC ADC Revisions Summary April 2022-Sepember 2022 (XLSX, 196KB)

Statistical Note for September 2022 (PDF, 143KB) (10 November 2022)
Data Quality Statement for September 2022 (PDF, 323KB)
Statistical Note for August 2022 (PDF, 143KB) (13 October 2022)
Data Quality Statement for August 2022 (PDF, 360KB)
Statistical Note for July 2022 (PDF, 137KB) (8 September 2022)
Data Quality Statement for July 2022 (PDF, 371KB)
Statistical Note for June 2022 (PDF, 130KB) (11 August 2022)
Data Quality Statement for June 2022 (PDF, 394KB)
Statistical Note for May 2022 (PDF, 133KB) (14 July 2022)
Data Quality Statement for May 2022 (PDF, 364KB)
Statistical Note for April 2022 (PDF, 130KB) (9 June 2022)
Data Quality Statement for April 2022 (PDF, 378KB)

Excel Data
IUC ADC Data and KPI Time Series to March 2023 Revised (XLSX, 7,198KB) published 12 October 2023

CSV Data
IUC ADC Raw Data April 2022 to March 2023 Revised (CSV, 5,270KB) published 12 October 2023

IUC ADC – provisional statistics

These data are a subset of the complete monthly IUC ADC, focusing on key data items, which are collected weekly and aggregated for publication within two weeks after the collection end date (eg, April data published in May). Provisional figures will only be published one month at a time as these data are subject to change and should be treated as estimates until the complete IUC ADC Official Statistics are published the following month.

Statistical Notes
Statistical Note for March 2023 (PDF, 104KB) (13 April 2023)

Excel Data
Aggregated IUC ADC Provisional Statistics March 2023 (XLSX, 200KB)

Specification guidance from April 2022
IUC ADC Specification 2022-23 v1.4 (PDF, 255KB) Added 12 May 2022
NHS England Letter to Commissioners re IUC KPI adherence (PDF, 150KB) Added 8 September 2022
NHS England » Integrated urgent care: key performance indicators 2022/23 Added 8 September 2022
IUC ADC Glossary (XLSX, 22KB) Added 12 May 2022
IUC ADC Dx code mapping (XLSX, 31KB) Added 10 November 2022
IUC DoS Service Type Mapping (XLSX, 34KB) Added 21 October 2022
IUC Mapping Changes from April 2022 (XLSX, 20KB) Added 13 June 2022

NHS111 Patient Experience Survey

The Patient Experience Survey (PES) was introduced in 2011, by the Integrated Urgent Care (IUC) Service to provide patient feedback about the NHS 111 and IUC service. Surveys are carried out locally by service provider organisations using a variety of methods (paper, telephone and online). The results of mandatory questions are published twice a year.

Statistical Notes
NHS111 Patient Experience Survey October 2022 to March 2023 Statistical Note (PDF, 186KB)
NHS111 Patient Experience Survey April 2022 to September 2022 Statistical Note (PDF, 118KB)

Please note: The amended report published on 14 December 2023 includes a correction to an error in how some contract areas were mapped to the Midlands and East of England regions in the Apr’22-Sep’22 and Oct’22-Mar’23 survey periods. All figures for those regions were affected and have been amended. England level and contract area level data were unaffected by the error.

Excel Data
NHS111 Patient Experience Survey Time Series 01-04-2022 to 31-03-2023 (XLSX, 166KB) Correction published 14 December 2023

CSV Data
NHS111 Patient Experience Survey Raw Data April 2022 to March 2023 (CSV, 137KB) Correction published 14 December 2023

The survey specification is available here:
IUC NHS111 Patient Experience Survey Specification (PDF, 157KB)

Data Quality
Data for the IUC ADC are provided by lead data providers for each integrated urgent care service in England. It is the responsibility of commissioners of an IUC service to identify lead data providers and ensure that data are supplied each month. While lead data providers are responsible for collating and coordinating information for IUC ADC, they are not necessarily contracted to deliver all NHS 111 and out of hours services in the contract area. Integrated Urgent Care is provided by a variety of organisations, including ambulance services, private companies, not for profit organisations and NHS Trusts. The quality of data in this report is therefore dependent upon all parts of the IUC service supplying data to the relevant lead data provider.

Revisions will be published periodically (usually every six months) in line with NHS England Analytical Service team’s revisions policy.

Contact Details
For further information about the published statistics, please contact us at:

111 Operational Insights Team
NHS England
7 & 8 Wellington Place,
Leeds LS1 4AP

Email: england.iuc111insights@nhs.net

For press enquiries, please contact the NHS England press office on 0113 825 0958 or nhsengland.media@nhs.net

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IUC ADC – Official Statistics

IUC ADC – provisional statistics

NHS111 Patient Experience Survey