NHS 111 online statistics

Introduction

NHS 111 online (https://111.nhs.uk/) is a fast and convenient alternative to the 111 phone service for people who want to access 111 digitally.

Data from 111 online were first published as Management Information in July 2023. This means that the publication is not badged as Official Statistics but every effort is still made to adhere to the Code of Practice for Statistics.

This publication is still in development. If you have any feedback please email nhs111online@nhs.net.

Methodology

Data item specification and glossary (XLSX, 433KB)

Contains descriptions of each measure, how dispositions are mapped into metric groupings, a glossary of 111 online terminology, a flow diagram of a user’s journey through the website, and a revision log that tracks any changes in the metrics provided.

Data quality statement (PDF, 169KB)

Contains detail on how data are collected and analysed. Lists any changes to 111 online or data quality issues which resulted in a notable change to a metric.