NHS 111 online statistics

Important notice – 30/07/2026

A security-related infrastructure change affected the logging of data from one part of the 111 online service for 24th June to 17th July 2026. The issue was not discovered until after the publication of June 2026 data.

Some data was still received, but the loss of data was not consistent across all metrics. Unfortunately, the missing data is irrecoverable.

We therefore took the decision to remove June 2026 data from the publication, and to not publish the data for July 2026.

If you have already downloaded data for June 2026, we recommend that you do not use it, due to the high risk of misinterpretation.

Introduction

NHS 111 online (https://111.nhs.uk/) is a fast and convenient alternative to the 111 phone service for people who want to access 111 digitally.

Data from 111 online were first published as Management Information in July 2023. This means that the publication is not badged as Official Statistics but every effort is still made to adhere to the Code of Practice for Statistics.

Note that several additional metrics were published in August 2024. The data item specification and data quality statement have been updated accordingly.

Methodology

Data item specification and glossary – version published 09/10/25 (XLSX, 434KB)

Contains descriptions of each measure, how dispositions are mapped into metric groupings, a glossary of 111 online terminology, a flow diagram of a user’s journey through the website, and a revision log that tracks any changes in the metrics provided.

Data quality statement – version published 30/07/26 (PDF, 182KB)

Contains detail on how data are collected and analysed. Lists any changes to 111 online or data quality issues which resulted in a notable change to a metric. Please email nhs111online@nhs.net if you need this document in an alternative format.

Data downloads

Time series

111 online metrics – Time series (XLSX, 3.8MB)

Monthly metrics

Data flow diagram

Click the image to enlarge, or download as PDF.

Contact details

For further information about the published statistics, please contact us at nhs111online@nhs.net

For press enquiries, please contact the NHS England press office on 0113 825 0958 or nhsengland.media@nhs.net

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