NHS 111 online statistics

NHS 111 online (https://111.nhs.uk/) is a fast and convenient alternative to the 111 phone service for people who want to access 111 digitally.

Data from 111 online were first published as ‘management information’ in July 2023. This means that the publication is not badged as ‘official statistics’ but every effort is still made to adhere to the Code of Practice for Statistics.

This publication is still in development.  If you have any feedback please email nhs111online@nhs.net


Data item specification and glossary (XLSX, 433KB)

Contains descriptions of each measure, how dispositions are mapped into metric groupings, a glossary of 111 online terminology, a flow diagram of a user’s journey through the website, and a revision log that tracks any changes in the metrics provided.

Data quality statement (PDF, 167KB)

Contains detail on how data are collected and analysed.  Lists any changes to 111 online or data quality issues which resulted in a notable change to a metric.

Data downloads

Time Series

111 online metrics – time series (XLSX, 1,080KB) 

Monthly Online Metrics

111 online metrics – October 2023 (XLSX, 50KB)
111 online metrics – September 2023 (XLSX, 49KB)
111 online metrics – August 2023 (XLSX, 50KB)
111 online metrics – July 2023 (XLSX, 50KB)
111 online metrics – June 2023 (XLSX, 50KB)


For further information about the published statistics, please contact us at:

For press enquiries, please contact the NHS England press office on 0113 825 0958 or nhsengland.media@nhs.net